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Title Assistant Manager Customer Service
Target Location US-TN-Sweetwater
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Assistant Manager Safeserv certificationSweetwater, TNEMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceAssistant Manager of OperationsWendy's Incorporated - Loudon, TNSeptember 2018 to PresentCash control, daily operations plan,tracking local calendar events and marketing the boost of sales and customer Service.Being the assistant manager for the GM requires exceptional patience, Superb listening skills, the ability not only to communicate with upper level management and company crew but also the skills to talk to and listen to the voice of the customer and apply the knowledge of customer service leadership and food safety to create a plan whether its a positive feed back that requires complimentary gratitude to my crew or a negative feedback that demands a plan of immediate corrective action to fix any and all unsatisfactory issues. I am also responsible for forecasting and scheduling crew to meet restaurant needs. Duties also include recruiting, hiring, training and developing crew. I am responsible for controlling labor and food cost and also coaching and developing our management team. Cash control and making sure all other managers are following policy as well. Resident AssistantManor house AL - Knoxville, TNNovember 2017 to October 2018Assisting residents with daily personal routines, including bathing, dressing, grooming, eating, and using the bathroom. Providing companionship to residents and establishing a trusting relationship with them. Ensuring that residents are taking their prescribed medication. Reporting any concerns or medical issues. Resident AssistantRiver oaks place - Lenoir City, TNMay 2015 to November 2017Assisting residents with daily personal routines, including bathing, dressing, grooming, eating, and using the bathroom. Providing companionship to residents and establishing a trusting relationship with them. Ensuring that residents are taking their prescribed medication. Reporting any concerns or medical issues. ManagerHardee's - Loudon, TNJuly 2013 to May 2017Run shift,cash control, paperwork inventory, deposit. In charge of providing direct supervision and ensuring everything runs smoothly during assigned shift. Duties include covering for absences from coworkers and managing cash drops by employees when theyre not working. Assure all health and safety regulations and policies are being met. Prove quality product and service to all customers. Store Manager/Sales ManagerCottonport landing marina - Decatur, TNFebruary 2009 to July 2013Full store operations Managed a staff of 20 employees Managed daily operations, administrative duties, scheduling, and sales Reservations for cabin and rv lot rentals Housekeeping and maintenance scheduling for cabins and property Boat rentals Book keepingBase coat sprayerTexas hydralics - Athens, TNNovember 2006 to February 2009Sprayed cylinders with base coat on moving line.Inspected parts on assembly lineRan injection molding machineManagerBojangles - Athens, TNNovember 2005 to November 2006In charge of providing direct supervision and ensuring everything runs smoothly during shift. Duties include covering for absences from coworkers and managing cash drops off by employees when theyre not working.Closing ManagerSuper Saver - Athens, TNApril 2002 to November 2005Run shift and lead front and back end of store. Assigned and supervised tasks for produce, meat department, stockers, cashiers, freezer and dairy. Cash control of cashiers registers, and nightly deposit and daily safe count before shift and at close. Ordering, merchandising., checking in vendors, updating weekly sales ads in our company computer system for accurate pricing, prices changing as needed, provide excellent customer service with results of happy satisfied customers. EducationBachelor's degree in Business AdministrationStrayer University-Global RegionMarch 2023 to PresentSkills Forklift and rider jack operator (1 year) Operations Inventory Operations Scheduling training Word Team Building Management Excel Inventory Control MS Office Microsoft Office Administrative Experience Customer Service Clerical Experience Warehouse Experience Front Desk Microsoft Excel Forecasting Budgeting Sales Experience Food Safety Sales Management Caregiving Time management Merchandising Store management Food service (10+ years) Research Computer skills (10+ years) Sales English Restaurant management Customer service (10+ years) Marketing (4 years) Training & development Cash handling Leadership Forecasting Profit & loss Recruiting Plastics Injection Molding Hotel experience Front desk Guest services Administrative experienceAwardsStudent undergraduateApril 2023Presidents listAcademic AwardGPA 4.0Honors societyCertifications and LicensesSafeserv food managerFebruary 2019 to February 2024Driver's License

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