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Click here or scroll down to respond to this candidateCandidate's Name
Experienced Receptionist and Call AgentAugusta, GA 30909EMAIL AVAILABLEPHONE NUMBER AVAILABLEI'm a separated mother of 2 girls living in Augusta Ga. I'm full time medical assistant looking for a full time job else where, I need a position that offers benefits and better salary. I own my own vehicle. I love to work and I contribute alot to any company I work for. I adapt easily and if I don't already know how to so something, I learn very quickly.Reasons for gaps in my resume are as follows;May 2015-September 2015 : became a full time college student July 2016-January 2018: I became pregnant and decided to focus my energy and time on my new family. How every in January of 2018, my daughter was a year old and I decided to do some freelancing/self employment work doing nanny services to work on my skills and earn an income while still being able to have my daughter with me full time. I have two daughters now, 4 and 6 years old and they are now in school, so I decided I was ready to return my focus on building a career to provide a better future for my family. Authorized to work in the US for any employerWork ExperienceMedical Receptionist/Medical AssistantAiyan Diabetes Center - Martinez, GAJanuary 2023 to Present Ensure patient accounts are complete with valid insurance coverage and current demographic/clinical data. process patient payments. Secures patient consent and acknowledgement on required forms/notices Check patients in and out EHR system proficient Deliver exceptional patient care room patients check vitals schedule appointments supporting minor office procedures such as Thyroid biopsies, injections, and downloading patient medical device data. Maintains a clean, organized, and safe environment, and organizes and performs patient care services that support the physicians practice. Assisting in preparing patients for examination/procedures, assisting physicians with procedures, relaying instructions from the physician to the patient or authorized person, collecting patient data in person and by phone and documenting patient concerns, messages and care provided in the electronic medical record for the physicians review, administering medications specifically directed by the physician, performing vital sign documentation, scheduling of appointments and procedures, complete and accurate message taking, routing messages to the appropriate area for direction, order and referral entry, acquisition of pre-certifications and setting up of cases in EPIC plus basic registration and updating of demographics. Checking patients in and out Scheduling follow ups PADnet testing ABI testing Updating patient charts Completing Super Bills Collecting co pays EtcNanny/Babysitter/HousekeeperSelf Employed - Augusta, GAJanuary 2018 to December 2022 Providing a welcoming, child-friendly environment, which encouraged social and emotional development Caring for an infant and children ages ranging from newborn-10yrs Bottle feeding an infant on set feeding schedule Supervising and ensuring infants and childrens safety Establishing positive relationships with the children by designing creative games and activities. Maintaining child's health and well-being by providing nutritious meals, assisted with hygiene such as, bathing, changing diapers, and potty training, and followed regular routines of child's eating and sleeping schedule Housekeeping Duties such as dusting, sweeping, mopping, vacuuming, organizing, throwing trash away, wiping all counter tops and table tops clean, and more if requested Call Center RepresentativeSitel - Augusta, GAJanuary 2016 to July 2016 Answered calls and respond to emails Handled customer / both over the phone and by email Researched required information using available resources Managed and resolved customer complaints Provided customers with product and service information Entered new customer information into system Updated existing customer information Processed orders, forms and applications Identified and escalated priority issues Routed calls to appropriate resource Followed up with customer calls where necessary Documented all call information according to standard operating procedure Completed call logs Produced call reports REASON FOR LEAVING: Needed to relocate without notice due to a family emergency Customer Service RepresentativeKohl's - Augusta, GASeptember 2015 to January 2016 Received products from their store floor or the warehouse in the back using frequency scanners, which was also used to view the online orders. Handled packages that ranged in size from small envelopes to large boxes weighing up to 49 pounds. Was willing and able to operate warehouse equipment, including carts, dollies, hand trucks, forklifts and other moving equipment to move large quantities of merchandise. Once each item on an order was obtained, it was entered into the computer system, packaged, put in its designated location to be shipped out, then the next order is started Expeditiously shipped product within the designated timeframe, maintaining quality and pricing standards. Retail Cashier and customer service desk as well SEASONAL/TEMPORARY JOB I WORKED THE MONTHS I WAS HIRED TO WORK. Appointment SetterSouthern Siding Industries - Augusta, GAFebruary 2015 to May 2015 Obtained prospective customers attention by first asking them to enter to win a new car, although some approached about the company products and services on their own. Explained features of product or service Read statements about products, services and company from scripts Rebut customers' objections to statements, offers or company Described discounts and special offers. Scheduled meetings and conferences with salespeople, device technicians and advisors Recorded results of sales call and information on potential and current clients Documented contact information, preferences, concerns and suggestions of customers following appointment calls or appointments with sales or service people Made outbound calls to confirm appointments before the appointment time. REASON FOR LEAVING: sexual harassment from employer. Call Center AgentURBN - Augusta, GAMay 2014 to October 2014 Answered calls and respond to emails Handled customers over the phone Researched required information using available resources Managed and resolved customer complaints Provided customers with product and service information Entered new customer information into system Updated existing customer information Processed orders, forms and applications Identified and escalated priority issues Routed calls to appropriate resource Followed up with customer calls where necessary Documented all call information according to standard operating procedure Completed call logs Produced call reportsCashier/Customer Service/Fitting RoomRoss Dress For Less - Augusta, GAJanuary 2014 to May 2014 Checked fitting room stalls, sorted merchandise to racks as defined by sorting process in store Ensured merchandise was placed on appropriate hanger with the correct size ring that matches the garment size Ensured merchandise is floor-ready; work merchandise back to sales floor immediately as time permited Maintained high customer readiness standards by delivering a clean, neat, easy to shop store environment Attended to customer service needs in a friendly and helpful manner when approached Flexed into other areas as needed after floor ready duties were performed Performed these functions in an efficient manner, and flexed between areas of the store, as directed by the Supervisor and/or Lead Followed shortage programs and procedures Regular, dependable attendance and punctuality Performed other duties as needed such as: Cashier and customer service desk duties REASON FOR LEAVING: Needed something with better hours, more opportunities for growth and more stabilityCustomer Service RepresentativeCarpenters Art Gallery - Augusta, GA2010 to 2013 Individually owned, now a closed buisness Front desk Cust. Service rep / framer assistant Fulfilled custom frame orders Assisted in the framing and unframing of two-dimensional and three-dimensional works of art in order to create proper evaluation and condition reports Packed/unpacked works of art in house and off site Separated various types of artwork from the frame in preparation for treatment and the reassembly of finished items when treatment is completed Defined & described condition and different types art media and descriptions of frames used Answered phone calls and any questions about the services and company Primary front desk associate Took all frame orders REASON FOR LEAVING: STORE PERMANENTLY CLOSEDEducationNone in Paralegal StudiesGeorgia Military College - Augusta, GAMay 2014 to September 2016High school or equivalent in EducationAugusta Technical College - Augusta, GAAugust 2012 to August 2012Skills Customer service Cash handling Cashier 44 wpm Organizational skills Shipping and receiving Scheduling Microsoft office Microsoft powerpoint Powerpoint Call Center Detail oriented Childcare Filing retail sales Impersonal communication (8 years) Personal communication Microsoft Excel Nannying Babysitting Classroom Management Toddler Care Problem management (8 years) Critical Thinking (8 years) Emotional Intelligence (8 years) Responsibility (10+ years) Writing skills (8 years) Time management (10+ years) Attention to Detail (8 years) Work Ethic (8 years) Multitasking (10+ years) Adaptability (10+ years) Stress Management (10+ years) Motivation (8 years) Accuracy (8 years)AssessmentsCall center customer service ProficientJuly 2021Demonstrating customer service skills in a call center setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
