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Click here or scroll down to respond to this candidateCandidate's Name
WORK EXPERIENCECustomer Account SpecialistConsolidated EdisonOctober 2023 till date Manage customer accounts by processing servicerequests, customer account information, and ensuring accurate billing. Resolve discrepancies and proactively identify and rectify potential issues to maintain account integrity Investigate and resolve customer complaints and issues, demonstrating a strong problem-solving ability.Collaborate with internal teams to address technical and billing-related challenges, ensuring a high level of customer satisfaction Communicate important information regarding service changes, updates, and promotions to customers. Build and maintain positive relationships with customers, addressing inquiries, concerns, and providing timely and accurate information on billing, service plans, and energy conservationData Entry SpecialistMcKesson Phoenix, AZMarch 2022 September 2023Remote (Contract Position) Utilized Microsoft Excel and Google Sheets to accurately input, update, and validate large volumes of critical information, maintaining a 99.9% accuracy rate Employed Microsoft Word and Google Docs to create, format, and edit documents, ensuring consistent and professional presentation of information for internal and external stakeholders Leveraged Excel and Google Sheets to perform data analysis, generate reports, and create visualrepresentations of key metrics, aiding in decision-making processes. Utlitzed Microsoft Outlook and Gmail to manage email correspondence, schedule appointments, and coordinate meetings, facilitating efficient communication within the teamCONTACTPHONE NUMBER AVAILABLE1280 Montgomery Blvd #2416 Allen, TX75013.EMAIL AVAILABLEEDUCATIONBachelors degree in Linguistics, Universityof Abuja Abuja, NigeriaSeptember 2013 June 2017SKILLSCustomer ServiceResult OrientedData EntryClear Communications SkillMicrosoft Office (Advanced)Google WorkspaceTime ManagementPersuasive SpeakingCourteous DemeanorSharp Problem-solvingTeam managementPatienceAttention to detailsInterpersonal skillsCustomer Service RepresentativeXfinity Indianapolis, INFebruary 2020 February 2022 Demonstrated proficiency in resolving customerconcerns and technical issues, achieving a 90%satisfaction rating Developed in-depth knowledge of the companysproduct offerings, enabling effective communication and trouble-shooting with customers seeking assistance with service options, upgrades, and installations Successfully identified opportunities to promote additional services and products, resulting in a 15% increase in monthly upsell revenue Provided hands-on technical support for customers experiencing connectivity, hardware, and softwareissues, reducing average resolution time by 20% Maintained accurate and detailed records of customer interactions, ensuring compliance with company policies and assisting in identifying trends for processimprovementCustomer service representativeAmazon Fulfillment AssociatesOctober 2018 January 2020Remote Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Fielded customer complaints and queries, fast-tracking them for problem resolution Provided outstanding service to new and long-standing customers by attending closely to concerns anddeveloping solutions. Asking probing questions to determine service needs and accurately input information into electronic systems. Package Handler SupervisorUPS Chicago, ILDecember 2017 September 2018 Loaded completed orders on pallets according todelivery numbers Operated power tools and special machinery tomove, pick up and store products Braced, padded and supported items in packages to prevent shifting and damages Palletized boxes to increase movement and shipment efficiency |
