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| | Related Resumes Customer Service Representative Lagrange, GA Service Representative Customer Clayton, AL Service Representative Customer, Warehouse Phenix City, AL Customer Service Representative, Underwriter, Dispatcher, Lead S Phenix City, AL Service Representative Customer Columbus, GA Customer Service Representative Lumpkin, AL Customer Service Representative Columbus, GA |
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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE / C: PHONE NUMBER AVAILABLEColumbus, GA Street Address
SUMMARYEnergetic and reliable Customer Service Representative well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers. SKILLS Credit card payment processing Courteous demeanor Active listening Clerical support Inbound and outbound calling Conflict resolution Problem-solving abilitiesEXPERIENCECUSTOMER SERVICE REPRESENTTIVE/ CONCENTRIX COLUMBUS, GA 11/2021-3/2022 RESOLVED CUSTOMER COMPLAINTS IN EFFICIENTLY AND IN TIMELY MANNER. GIVE ACUARATE INFORMATION TO TROUBLESHOOT ISSUES WITH PRODUCTS AND CUSTOMER INQUIRES. PROPERLY DIRECTED INBOUND CALLS TO CORRECT QUESTIONS TO IMPROVE CALL FLOW. Quality Assurance Technician / Koch Foods - Pine Mountain Valley, Georgia 03/2018 - 02/2020 Completed routine inspections of components and products to fulfill quality assurance requirements. Compared samples to standards and specifications by performing detailed measurements and tests. Evaluated grading of product quality against published specifications to maintain consistently high-quality standards. Participated in technical training and workshops to improve skills set and boost overall knowledge. Collaborated closely with Production departments to promote team-oriented approach in daily activities. Customer Service Representative / Convergys Corporation - Columbus, GA 06/2017 - 12/2017 Assisted approximately 50 customers each day with Direct TV questions.. Assessed customer needs and upsold products and services to maximize cable, internet and phone sales. Reviewed account and service histories to identify trends and issues. Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems. Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations. Documented conversations with customers to track requests, problems and solutions. Occupancy Specialist / Ralston Towers - Columbus, GA 02/2015 - 10/2015 Inspected properties regularly to identify deficiencies and schedule repairs. Coordinated general maintenance and major repairs to keep facilities operational and attractive. Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery. Maintained thorough, accurate and compliant records for internal and regulatory audits. Inspected grounds, facilities and equipment to determine repair and maintenance needs. Assistant Property Manager / Columbus Housing Authority - Columbus, GA 08/2011 - 10/2014 Kept meticulous records of all correspondence with residents and tenants. Secured average of 10 rental agreements each month after developing outstanding relationships with community members. Maintained thorough, accurate and compliant records for internal and regulatory audits. Implemented business strategies to maximize tenant satisfaction and reduce vacancies. Directed collection of more than $20,000 in monthly income with consistently high payment rates. Showed units to potential tenants and answered questions about life in community. Handled all security deposit refunds. Showed tenants around properties, highlighting features and redirecting concerns to capture interest. Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.EDUCATION AND TRAININGChattahoochee Valley Community College - Phenix City, AL 04/2011 Associate of Applied Science: Medical Office Assistance Jordan Vocational High School - Columbus, GA 04/2003 High School Diploma. |
