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Chicago, IL EMAIL AVAILABLE PHONE NUMBER AVAILABLEEducationUniversity of Wisconsin-Milwaukee Psychology B.A ExperienceBaum Realty Group Chicago, ILReceptionist Nov 2021 PresentManage a diverse portfolio of 70+ commercial insurance policies, ensuring comprehensive coverage through effective vendor and tenant communicationsCultivate and nurture strong relationships with key vendors, enhancing the organizations reputation within the industry through proactive communication and collaboration while providing support to general operations by assisting in procurement, inventory management, and seamless coordination with vendorsDemonstrate financial management by processing 20+ checks monthly, accurately tracking deposit receipts, and recording and monitoring monthly bank statements and correspondence via Box platformEnsure compliance and accuracy in financial reporting by completing five monthly credit card statement expense reports using Concur, leveraging attention to detail and proficiency in financial systemsMaintain operational efficiency across two offices by overseeing the maintenance of office equipment, procuring necessary supplies, and maintaining incoming and outgoing mail/packagesContribute to the organizations financial integrity by inputting utility bills and invoices as part of bookkeeping duties. Elements Massage Milwaukee, WI/Chicago, ILFront Desk Membership Advisor Aug 2020 Oct 2021Guided a high volume of 30+ daily phone inquiries, providing personalized assistance to clients seeking appointments. Utilized listening skills to understand clients preferences, needs, and goals, ensuring optimal matches with massage therapistsSustained reliability and professionalism by executing opening and closing office procedures in strict adherence to company standards, contributing to a seamless and welcoming culture for both staff and clients.Responsible for opening and closing office procedures in line with company standards.Upheld a conversion rate of 70% by effectively promoting and selling Wellness Program Memberships.Handled the customer relationship management software, Mindbody, to update and maintain accurate client profiles, ensuring data integrity and facilitating targeted communication and service delivery. UWM Student Success Center RemotePeer Mentor Aug 2020 May 2021Provided dedicated mentorship and guidance to a cohort of 70 first year- college students, fostering their academic and personal development over the course of the academic year.Actively participated in weekly meetings with coaches and peer mentor groups, collaboratively assessing progress and strategizing monthly goals to ensure the success of menteesEstablished commitment to student success by organizing and participating in online study sessions and networking events tailed to the needs of first-year students, facilitating a supportive learning community.Engaged in proactive outreach initiatives with college first-years and incoming high school students, offering vital details regarding campus resources on a weekly basis, ensuring a smooth transition and acclimation to university life Leaders Igniting Transformation RemoteCivics Department Research Intern Aug 2020 Dec 2020Conducted thorough research into the budgets and legislative landscape of Wisconsin at city, county, and state levels, contributing valuable insights into governmental operationsAnalyzed and assessed budget processes and allocation of government funds in Milwaukee, offering critical perspective on financial managements and resource distributionExhibited strong teamwork and communication skills by actively participating in weekly meeting to discuss research progress, data interpretation, and project deadlines, ensuring alignment with project objectivesPlayed an integral role in informational outreach and voter engagement efforts for the 2020 presidential election, effectively communicating key information to constituents and fostering civic engagementUtilized advanced Excel skills to aggregate data and identify meaningful patterns and trends using pivot tables, enabling informed decision-making and strategic planning |