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Click here or scroll down to respond to this candidateJERIHUWIGJH Kenosha, Wisconsin Street Address ,PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYHardworking [Job Title] with excellent customer service skills and advanced conflict resolution prowess. Quality-driven and reliable with relationship-building strengths in customer-centric roles. Maintains detailed and accurate records and complies with established policies and scripts.SKILLS Quality Assurance Call Control Data Entry Customer Service Payment Processing Positive Attitude Attention to Detail Technical Proficiency Problem Solving Call Handling Appointment Scheduling Performance Improvement Script Adherence Active Listening Effective Communication Interpersonal Skills Documentation And Reporting Time Management Telephone Etiquette Record preparation Call Center Operations Data Gathering Computer Literacy Call Center Customer Service Cash Handling System Documentation Adaptability Process Improvement Caller accomodations Customer Support Multitasking De-Escalation Techniques Regulatory Compliance Order Processing Team Collaboration Interpersonal Communication Order Fulfillment LiveChat Messaging Professional Demeanor Inbound Call Management MS Office Self Motivation Goal Setting Relationship Building Problem Resolution Customer needs assessments Customer Relations Understanding Customer Needs POS Systems and Ordering Platforms Adaptability and Flexibility Microsoft Office Appointment schedulerEXPERIENCECall Center Representative August 2022 - April 2024 Aurora Medical center Kenosha, Wisconsin Answered incoming calls, chat messages and email communications to handle product concerns. Displayed positive, professional and empathetic tone to deliver consistently superior service. Assessed customer needs and escalated calls to specific departments. Met and exceeded assigned goals established by management. Navigated multiple computer applications while conversing with customers. Completed high volume of inbound and outbound calls within deadlines. Complied with data security and confidentiality policies to safeguard customer information. Managed multiple tasks simultaneously while adhering to strict time constraints. Utilized company software programs to track customer data and call information. Maintained detailed records of customer interactions and transactions for future reference. Demonstrated excellent communication skills when interacting with diverse customers. Answered incoming customer calls in timely and professional manner. Participated in team meetings to share best practices and improve overall performance. Achieved performance targets set by management for quality, productivity, and efficiency. Set up customer accounts in system and updated details to reflect current information. COVID-19 Screener March 2021 - August 2022Aurora Medical center Kenosha, Wisconsin Cleaned and sanitized screening station surfaces and equipment regularly throughout day. Ensured all individuals entering facility wore appropriate personal protective equipment PPE. Built backgrounds by administering medical questionnaires. Front Desk Receptionist June 2019 - February 2021Ringwalla Allergy and asthma Kenosha, Wisconsin Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff. Collected payments for services and updated accounts to reflect new balances. Supported professional appearance of office areas by keeping front desk clean and orderly. Front Desk Receptionist March 2015 - June 2020Doctors of Physical therapy Kenosha, Wisconsin Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff. Collected payments for services and updated accounts to reflect new balances. Supported professional appearance of office areas by keeping front desk clean and orderly. EDUCATIONAll subjects June 1999Mary D Bradford, Kenosha, WisconsinAssociate in Science (A.S.) September 2016Herzing University Kenosha, Kenosha, WisconsinLANGUAGEFluentEnglish |
