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Click here or scroll down to respond to this candidateMemphis, United States, 38134 . PHONE NUMBER AVAILABLE ~- EMAIL AVAILABLECandidate's Name
Customer ServiceRKCustomer Service professional with 6 years of experience in delivering top-notch exceptional customer support andresolving issues efficiently. Proficient in customer service software, conflict resolution, and CRM systems, consistentlyenhancing customer satisfaction and loyalty. Demonstrates strong communication skills, multitasking abilities, and aproactive approach to problem-solving.EMPLOYMENT HISTORYShift ManagerMcDonald's, Collierville TN Sep 2018 - Jul 2019 Supervised daily operations, ensuring team efficiency and customer satisfaction, improving service times. Trained and mentored new employees, enhancing team performance and reducing turnover. Resolved customer complaints effectively, improving overall customer experience and retention.* Led team to consistently meet service targets, boosting customer satisfaction and sales.Front Desk ClerkQuality Inn, Memphis TN Nov 2019 -Jan 2021 Managed guest check-ins and check-outs, ensuring smooth and efficient service.* Resolved guest complaints promptly, enhancing overall satisfaction and loyalty. Provided local information and recommendations, improving guest experience. Efficiently coordinated front desk operations, enhancing guest satisfaction and courteous service.Front Desk RepresentativeFairfield Inn & Suites, Memphis TN Feb 2021 - Jun 2021Ensuring a swift check-in process and addressing inquiries, enhancing guest satisfaction and hotel ratings. Resolved booking issues efficiently and correcting any errors* Coordinated with housekeeping and maintenance to promptly address guest needs, enhancing service speed and quality. Accurately managed reservations, ensuring error-free bookings and improving overall guest experience.Member Customer Service Rep.Century Express Carwash, Remote ~ May 2021 - Sep 2022 Processed transactions and managed accounts, ensuring accuracy and efficiency in all operations. Identified and resolved service issues, contributing to improved operational workflows.* Provided exceptional support to customers, handling inquiries and complaints with empathy, leading to consistently high satisfaction rates.Enhanced customer support initiatives, leading to an increase in positive feedback and repeat business.Customer Service RepresentativeXfinity, Remote Jul 2022 -Jan 2024 Developed an understanding of customer needs, resolving issues swiftly and enhancing customer satisfaction through effective communication. Passionately committed to providing exceptional customer service, consistently meeting and exceeding performance targets using problem-solvingMeticulously documented customer interactions, ensuring accurate records and follow-up processes.Consistently demonstrated a positive attitude, enhancing customer experience.SKILLSCustomer Service Software Conflict ResolutionExperienced ExpertCommunication Skills MultitaskingExpert ExpertActive Listening Data EntryExpert ExpertTyping CRM SystemsExperienced ExpertTime Management AdaptabilityExpert ExpertEDUCATIONHigh School DiplomaLake Cormorant High SchoolLake Cormorant MS Aug 2014 - May 2018REFERENCESTeresa Patton Joann ShorterXfinity FedexEMAIL AVAILABLE Shorterg1 @bellsouth.netPHONE NUMBER AVAILABLE PHONE NUMBER AVAILABLE/pre> |
