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CELL: PHONE NUMBER AVAILABLE EMAIL AVAILABLERECENTLY BACK TO SCHOOL FOR MEDICAL BILLING AFTER RECEIVING A COLLEGE DEGREE IN SOCIAL WORK. LOOKING TO GET HANDS ON LEARNING IN RELATED FIELDNORTHWESTERN HOSPITAL AUGUST Street Address -CURRENTCustomer Service AssociateAssist customers in finding appropriate products to meet their needs and those of their loved ones in the hospitalWork independently organizing shopCompleting inventoryRunning cash registerTrack expiring products and adding new products into excelPETSMART SEPTEMBER 2019-AUGUST 2023Pet Trainer & Customer Service AssociateTeach skills to pet parents, address questions, demonstrate skillsrun registerStock shelvesGreet pet parents and their pets with a positive attitudeProvide the best customer serviceCUDDLES N MORE PETCARE SEPTEMBER 2016-MARCH 2020Owner/OperatorProvided in home dog care, overnight care at customers homeWalked, fed, administered medications as neededLoved and snuggled with dogs of all sizes and agesYMCA SAFE N SOUND AUGUST 2016-MAY 2018Site CoordinatorSupervise and ensure safety of 40 children at all timesSupervise and mentor staff, assessing and discussing goals and direction of siteDevelop/implement individual and group behavior/reward systemASSOCIATION FOR INDIVIDUAL DEVELOPMENT DECEMBER 2002-FEBRUARY 2009Social WorkerServiced individuals with developmental, physical, and/or mental disabilitiesInterviewed, selected, trained, and provided management for a staff of 11 full and part-time employeesAssisted clients in developing daily living skills, medication management, psychiatric/medical appointments and budgetingResponsible for development and implementation of individual programs to maximize each clients individual living skillsBACHELORS IN SOCIAL WORK, MINOR IN PSYCHOLOGYMARIAN UNIVERSITYMEDICAL BILLING CERTICICATE/ IN PROGRESSMEDICAL BILLING UNIVERSITYMARCH 2024-CURRENTAttention to detailefficientindependentproblem solverempatheticfast learnermedical billing & software trainingall stages of the revenue cycledemographics and insurance entryinsurance eligibility and verification of benefitsin network vs out of network benefitsicd-10-cm, cpt, hcpcs codesmodifier usagesuperbill, fee ticket, encounter formcms 1500 paper claim formclaims entry and reviewclaims submissionexplanation of benefitspayment postingdenials, rejections and appealsaccounts receivable patient statements |