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PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYCustomer Service representative experienced in Mortgage and Customer Service office duties.Experience entering customer payments meeting company target for same day processing processed loans and FHA/VA.Transferred title for 140 cars per day per state requirements.Handled all paperwork and customer inquiries associated with loan pay-offs and processed FHA and VA loansAvailable to start with 2 weeks notice and interview with 1-2 days notices.WORK EXPERIENCEClaims RepresentativePaid Invoices verify correct part numbers on the invoice statementExcel Spreadsheet Sales Connect system for payment QueuesJPMorgan Chase, Downer IL 04/2015-11/2022Loan Support SpecialistCalls current and former employers to review accurate employment informationComplete one-off scenarios as required by underwritingUpdates the system of record and works daily prioritiesCommunication with external agents and internal colleagues to resolve issues and discrepanciesBMO Financial Group, Naperville IL 2014-2014 Office Admin-General Office ClerkSort Files and by Numeric digitsWorked with Auditors with handling filesAdding information into the system to support Processors daily taskEnterprise Rent-A-Car, Lombard IL 2013-2013 License and Title AssistantSigning off on titlesFiling titles, sending titles to buyerEntering payoff amounts for cars after received checks and wiresCarsons, Bloomingdale IL 2011-2013Customer service with their merchandiseOpening credit card for the customer to help save moneyCVS Caremark, Mt Prospect IL 2011-2012 Data EntryEntered customer information into the systemPulling customers prescription out of filesDOVENMUEHLE MORTGAGE INC., Lake Zurich, IL 2005-2009 Pre Pay-Off SpecialistHandled all paperwork and customer inquires associated with loan pay-offs.Processed FHA and VA loansMet monthly end datesNATIONAL SAFETY COUNCIL, Itasca, IL 2003-2005 Data EntryKeyed orders meeting company standards for speed and accuracy.Answered customer questions about companys products.INSURANCE AUTO AUCTIONS, Schaumburg, IL 1999-2002 Title Clerk, 1999-2002 Office Clerk, 1999Transferred title for 140 cars per day per state requirements.Handled general office duties including filing, faxing, ingoing & outgoing mail.LASALLE HOME MORTGAGE, Norridge, IL 1995-1998 Mortgage CashierEntered customer payments meeting company target for same day processing processed loans and FHA/VAPrepared daily report to insure payments were processed correctly.SKILLSMicrosoft Office: Word, Excel, PowerPoint & AccessEDUCATION Northwestern Business College, Jefferson Park, ILCourses in Computer Programming & Business Information SystemsCollege of DuPage, Glen Ellyn, IL still attending Courses in Accounting