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EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperiencePatient Qualification SpecialistCognizant Technology Solutions - Earth City, MODecember 2023 to PresentJob duties include printing, folding, scanning and mailing patients medical bills, etc. Also process skip mail, and preparing certified mail.Patient Access RepresentativeMercy - St. Louis, MOMay 2021 to December 2023 Enter patient information into databases and maintain accurate records. Relay information to relevant staff members. Inform patients and their caregivers of hospital procedures, policies, and protocols. Provide patients with billing and payment information. Deal with patient questions, concerns, and issues. Payroll SpecialistBlock formerly known as Square Inc. - St. Louis, MO January 2021 to February 2023Receive inbound calls from business owners utilizing Square Payroll services. Walk business owners through running payroll and collecting bank and direct deposit information to handling paper checks for employees, from maintaining accurate records to keeping up on taxation, Assist with additional year end processing, Keep all payroll records updated, also answer questions from employees and employers regarding payroll issues or processesCollections SpecialistFinancial Asset Management Systems - Saint Charles, MO February 2020 to January 2021Contact by phone those customers who are past due on their student loan accounts and arrange for the customers to bring their accounts up-to-date.Customer Service RepresentativeGC Services(Verizon Wireless) - Weldon Spring, MOJuly 2015 to January 2020Receive inbound calls from customers in regards to fraud on their account, research account, update customers information, transfer calls to appropriate departments, answer any questions customers may ask.EducationAssociates in ComputerGateway Institute of Technology - St. Louis, MO2006 to 2010Skills PowerPoint Java JavaScript Microsoft Word Accounts Receivable Linux Outlook (4 years) HTML5 Access Computer Science Cold Calling Account Management Office Data Entry Technical Support Negotiation Microsoft Excel Customer service Microsoft Outlook Microsoft Office Hospital experience Medical terminology Medical records (5 years) Typing Account management Payroll Medical billing