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Title Nurse Practitioner Customer Service
Target Location US-NC-Raleigh
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Wake Forest, NC Street Address   PHONE NUMBER AVAILABLE  EMAIL AVAILABLE
Professional SummaryHardworking and passionate job seeker with strong organizational skills eager to secure entry-level Family Nurse Practitioner position. Driven to build strong relationships with patients and families. Acts as patient advocate to achieve best possible outcomes. RN since 1975 (BSN since 1981, MSN since 1994), with extensive and varied patient management and hospital management experience in hospital operations, customer service and patient flow.SkillsAcute and Chronic Disease ManagementPatient EducationInterprofessional CollaborationPreventive HealthcareWork HistoryCared for Family Members. Assisted With Family Business-Self-Employed, 8/2016 to current, Wake Forest, NCSupported family because of illness and work responsibilitiesNurse Manager Emergency Services and Safety Attendants, 05/2015 to 08/2016,Novant Health Brunswick Medical Center  Shallotte, NCDeveloped strong working relationships with physicians, nurses, ancillary staff, and administration to enhance overall teamwork and care coordination.Responsible for all aspects of operations for the Emergency Department and Safety AttendantsSupervise a staff of 70-80 with an annual volume of 32,000Responsible for improving Patient Satisfaction scores from being ranked one of the highest in Emergency Services at Novant Health for Likelihood to RecommendDiversity Facilitator, Compassionate Connected Care FacilitatorInterim Nurse Manager Surgical Services and Transfusion/Infusions, 11/2014 to 05/2015,Novant Health Brunswick Medical Center  Shallotte, NCResponsible for all aspects of operations for the Operating Room, Pre-Admission Testing, Ambulatory Care Unit, Endoscopy, Post Anesthesia Care Unit, Mobile Services, Anesthesia Services, Sterile Processing and Infusion ServicesSuccessfully implemented electronic medical records in all areas of Surgical Services including patient care and financial servicesAssistant Nurse Manager Peri-Operative Services and Transfusion/Infusion Services, 10/12- 11/2014, Novant Health Brunswick Medical Center  Shallotte, NCResponsible for all aspects of operations for Pre-Admission Testing, Ambulatory Care Unit, Endoscopy, Post Anesthesia Care Unit, and Mobil Services which includes Cardiac Cath, Stereotactic Breast Biopsy and Lithotripsy and Infusion ServicesAssisted with the development of all mobile services which included Cardiac Catheterization and Extracorporeal Shock Wave LithotripsyDesigned and implemented the Infusion program for Ambulatory ServicesDiversity FacilitatorAssisted with the design, construction and transition to new hospitalClinical Coordinator Peri-Operative Services, 06/2008 to 10/2012,Brunswick Community Hospital, Novant Health System  Shallotte, NCSupervised and managed daily activities of clinical team consisting of physicians, nurses, and support staff.Staff Nurse- Surgical Services, 08/2007 to 06/2008, Brunswick Community Hospital, Novant Health System  Shallotte, NCManaged and cared for patients in all aspects of ambulatory care and post anesthesia care.Clinical Operations Director, Emergency Services, 01/2000 to 06/2007,Duke Raleigh Hospital  Raleigh, NCContributed to organizational growth by participating in strategic planning discussions and providing expert guidance on clinical operations matters.Supervise staff of 60 for an Emergency Department (ED) with 30,000 annual volumesProject Manager for construction of new Emergency Department (doubling size of department)Member of the State Medical Assistance Team, deployed to Waveland, Mississippi to work at a field hospital which supported a hospital destroyed by the hurricaneNursing Unit Manager, Emergency Department, 01/1996 to 01/2000 Wake Med Cary  Cary, NCSupervised 40 RNs and ancillary staff for a Level II Emergency Department - 28,000 patients treated annuallyResponsible for the construction of a new 18 bed Emergency Department included all aspects of the project from design, equipment procurement and start upProfessional PresentationsApril 25-April 26, 2006, Hospital Operational Excellence Summit, Chicago, IL, Hiring Guidelines Designed and Reinforced to Maintain Customer Service Satisfaction and Increase ThroughputApril 16-April 18, 2007, Hospital Operational Excellence Summit, Chicago, IL, Learning Best Practices in Accountability, Staff Perception and Patient Perception in the EDApril 15, 2015, Perioperative Nurses Conference, Wilmington, NC, Get Some SatisfactionJune 10, 2023, Womens Conference, Celebration Church, Raleigh, NC, Healthy MindsetsReferencesReferences will be furnished upon request.EducationFamily Nurse Practitioner: Expected in 08/2024Carson Newman University, Jefferson, TNCertificationsBasic Life Support 2025

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