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Click here or scroll down to respond to this candidateCandidate's Name
Dallas - Fort WorthPHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYA Technical Business Analyst with a passion for leveraging technology to drive business growth and innovation. Strong expertise in gathering and analyzing requirements, designing technical solutions, and facilitating collaboration between business and technical teams. Proven ability to translate complex business needs into actionable plans, delivering high-quality solutions that align with organizational objectives. Adept at communication, problem-solving, and driving continuous improvement.Proven success in excelling at various projects as a IT-PM which include balancing all the sides of the project like collecting requirements, providing estimates, calculating benefit cost analysis, testing, performing change control, debugging as well as deploying and managing project as a whole.EDUCATIONMaster of Science in Engineering Management California State University, Northridge 2016 2018GPA 3.6/4.00WORK HISTORYTechnical Business Analyst / Project Manager, Life Insurance Feb 2019-Till DateUSAA, USACollaborate with business stakeholders, Including Underwriters, Actuaries, to understand their needs.Knowing the challenges as a key prime to identify and start analyzing the feasibility for automation.Performing time study for as-is process and forecast the time required for to-be process.Calculating the benefit- cost ratio using BCA tool to come up with the accurate cost-savings.Conducting business process mapping sessions with stakeholders.Conduction security checks as the application is running without any bugs with the use of Cybersecurity toolsWork closely with architects and developers to design solutions that meet the unique needs of the insurance domain, including policy administration, claims processing, underwriting, and risk assessments.Establishing process context diagrams to better understand and analyze the purpose and value of each process including inputs, outputs and intended objective of each process using iGrafx.Work Closely with Compliance and legal teams to address regulatory concerns and ensure adherence to the industry standards.Creating a tollgate presentation for every project to help everyone understand about the changes.Act as a liaison between developers and various SMEs, process owners, experience owners to understand the process better.Leading stand-up meetings, sprint planning meetings and retrospectives.Creating user stories using JIRA during sprint planning meetings.Working with multiple teams through the entire process of Software Development Life Cycle (SDLC), including analysis and designs, business and functional requirements analysis, data analysis, system designs, development, testing and implementation.Business Analyst, Health Dox July 2018 Jan 2019Indidge Systems, USARedesigned the customer interaction, communication, and deliverable documents protocols, saving time during RFP (Request for proposal), requirement gathering, analysis during pre-project assessment and development process leading to 30% decrease in product delivery time.Created non-functional requirements and internal CRs (Change Requests) to help increase the performance and usability of the product, eventually leading to gaining more customers in the marketplace.Successful in gathering requirements and providing solutions to the customers of HealthDox Incident tracking, Contract management and Compliance management products.Analyzed client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis.Translated client's requirements into different tangible deliverable such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.Performed post deployment End -to-End testing and reported/ticketed, tracked and resolved issues using JIRA, Quality Center tools.Business Analyst, BA O2 Ireland May 2013 Feb 2016IBM Pvt LTD, Hyderabad IndiaApplied knowledge of HTML and created functional and non-functional requirements to migrate data, features and better usability to the new system. This led to a better visualization and organization of information contributing to increase in better customer feedback.Supported Campaign Management, Retail, Online, Self-Care, Customer Care and Tele-sales channels to facilitate better communication.Acquired strong domain knowledge in telecommunications which include mediation, billing, and provisioning.Handled various projects like Insurance SOC, Project IDM, General Rebranding, Prepay propositions, Local SDM.Gained experience in creating Business Requirement document (BRD), High Level Document (HLD), Design Specification Document (DSD) & Wireframes.Gained expertise in preparing test plan and Requirement Tractability Matrix.Worked extensively with QA team for implementing and performing GUI, Functional, Regression and E2E testing.Gained experience in defect logging and verification through Quality center, RQM and JIRA tools.Prepared weekly and daily scrum reports which helps in acceleration of client communication.CERTIFICATIONSSix Sigma Green BeltAdvanced Automation Anywhere V11.0 Professional CertificationSKILLSAbility to adapt to changeStrong leadershipNegotiation skillsNew client acquisition, SLAEvaluation and problem - solving skillsDecision makingAttention to detailDefect analysis & root cause analysisStrong in customer relationship managementDatabases: Oracle 11g/12c, MySQL, Microsoft AccessTechnologies: Automation AnywhereTechnology- CybersecurityTesting Tools: QC, RQMTools: CRM, Tableau, MS Office 365, Git, JIRA, SQL Developer, Jenkins, TeamCityPlatforms: Windows |
