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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Fatherland St. Apt. 18 Nashville, TN PHONE NUMBER AVAILABLE EMAIL AVAILABLECERTIFICATIONSSKILLSLeadership: 4 years experience as a NOC team-lead and led a training team to assist with integrating ServiceNowOS: Windows Server, Windows 7, 8, 10, Mac, Linux, Amazon Machine Images.IoT: Thingsboard, Postman API, MQTT, HTTP, Python and EspeefFiber Optics: Dark and Lit Fiber, Subsea and TransAtlantic lines,Troubleshoot/support: AD, Enterprise Network Monitoring, AWS Cloud, Cisco CLI, network devices, server outages, hardware failures.Applications: ChatGPT, SolarWinds, N-Central, Exchange Management Console, Meraki, Microsoft Office Products, Wireshark, Thingsboard, NaigosNetworking: LAN/WAN, RIP, EIGRP, OSPF, BGP, MPLS, SD-WAN, CellularPROFESSIONAL EXPERIENCE2nd Shift NOC Manager October 2021 - PresentINOC, Madison, WIPeople Management, coaching, performance management and development driving the growth of the SOC staff so that necessary standards are met and maintainedWork with project managers and other managers to achieve company deadlines.Develop and maintain procedures necessary to manage the NOC effectively and ensure consistency and high performance across the team.Manage day to day operations including: ticketing, incident management, scheduling and time management.Analyze KPI/SLA on delivery center performance to improve processes and improve delivery KPI/SLAs.Provide detailed reports to management including metrics, staffing projections, root cause analysisOrganizational Development Recruiting, personnel management, goal setting, training, coaching, mentoring, etcTier 3 NOC Engineer February 2020 - October 2021Sprint, Atlanta GALead client qualification activities to understand clients objectives and requirementsIdentified and pursued value-added opportunities to enhance customer relationships and maximize client satisfactionCollaborated with the Sales team, supporting opportunity qualification, demonstrations, Proof of Value presentations (POV), RFP responses, and business justification in a pre-sales capacity.Provide subject matter expertise on our core competencies as trusted advisorUnderstand prospects challenges and requirements to create an overall technical solution addressing prospects challenges and needsProvide technical and non-technical input to sales team(s), project leaders, and management, as required.Built and maintained relationships with key decision-makers and stakeholdersCollaborate with sales teams to develop proposals and presentationsTier 1-2 NOC Analyst December 2016 - February 2020Adcom Solutions, Atlanta, GAProvided enterprise network monitoring and troubleshooting for 400+ international sites across a wide range of hardware manufactures and routing protocols.Managed inbound & outbound calls, and emails in a 24/7 NOC environment.Deep dive LAN topology, configurations, and equipment to correct chronic problematic sites.Knowledgeable with DNS, DHCP, VRRP, HSRP, VLANSs and Inter VLAN routing.Familiar with security technologies such as encryption, authentication, IPSEC, VPN tunnels including GRE.Collaborated with internal/external customers, service providers, and field techniciansEDUCATIONBachelor's Degree, Computer Science May 2015UMASS LowellCERTIFICATIONSCisco Meraki Network AdministratorCisco CCNAComptia Net+CradlePoint Certified Network ProfessionalFortinet NSE 3 |
