| Candidate Information | | Title | Customer Service Accounts Receivable | | Target Location | US-TX-Princeton | | Phone | Available with paid plan |
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Click here or scroll down to respond to this candidateJDEMETRIUSJACKSONPHONE NUMBER AVAILABLEKkevindudekayden5@mail.comPlano, US 75074WWW: Bold ProfileSUMMARYSuccessfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers. Great phone skills and [Type] talents have a proven track record of increasing productivity and customer satisfaction. Customer service specialist with experience in lead generation, customer relationship development, and sales. Service- oriented team player with a track record of providing high-quality support in the [Industry] for[Number] years. Excellent communicator with [Number] years of experience as a Customer Service Representative in high-volume call centers. Recognized on a regular basis for outstanding performance and contributions to the [Industry] industry's success. Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. Overall morale and productivity are boosted by experience in policy development and staff management procedures. Professional telephone demeanor Sales expertise Recordkeeping strengths Credit card processing Data entry Account management Training development aptitude Medical terminology knowledge Retail store support Shipping procedures understanding Receiving support Complaint resolution Strategic sales knowledge Multi-line phone talent Stock management Order fulfillment Retail materials management Service standard compliance Money handling abilities Report preparationMotivated [Job Title] familiar with processing payments and invoices. Hardworking team player with in-depth understanding of accounting standards and procedures. Thorough Billing Specialist offers account management, account reconciliation and invoicing expertise coupled with outstanding time management and data entry capabilities. Focused and meticulous professional with [Number] years of comprehensive experience developing and sending bills to customers for services. Solid grasp of MS Office and ER software. Precise and engaging Billing Specialist executes flawless invoicing for products and services. Consistent high-achiever leverages computerized invoicing tools to streamline processes. Dedicated to employing innovative and traditional practices to collect past-due receivables. Skilled Accounts Receivable Specialist with [Number] years of experience in the daily collections of high volume accounts receivable departments. Adept in managing all customer disputes and resolved discrepancies. Proficient in developing internal reports to capture data for reporting, DSO calculations and monthly close activities. Talented Accounts Receivable Specialist with [Number] years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.SKILLSBilling Dispute ResolutionPayment ManagementAudit ProceduresAdjustment PostingCredit and CollectionsFinanceRelationship BuildingAccounts Receivable ExpertiseResearch and Due DiligenceStatement PreparationStatement IssuingBill ProcessingInvestigative ResearchContract ReviewingDepartment OversightGeneral LedgerFinancial ReportingPolicy DevelopmentAccounts ReceivableCollectionsAccount ReconciliationCoding ProficiencyProcess ImprovementsPayment PostingFiscal ReportingClaims ProcessingInvoice PreparationEXPERIENCEPayment ProcessorPlano, TXConduent/ Toyota Financial / Jun 2023 to CurrentReviewed customer payment requests to ensure accuracy and compliance with company policies.Processed payments for customers in a timely manner, ensuring that all deadlines were met.Analyzed financial data to determine appropriate payment amounts and methods. Verified customer account information prior to processing payments. Maintained accurate records of customer payments using automated systems. Assisted customers with inquiries related to their accounts, including payment status updates and other issues.Performed quality control checks on customer payment records before submitting them for approval or archiving them in the system. Ensured adherence to internal procedures when processing payments, such as double- checking invoices for accuracy.Generated detailed reports of payment activity for management review. Monitored incoming emails from customers regarding their payment requests and responded promptly with relevant information.Investigated customer complaints about incorrect or delayed payments and resolved any issues quickly and efficiently.Processed credit card transactions in accordance with applicable regulations and security protocols.Advised clients on the most efficient ways to pay their bills according to their individual needs.Prepared bank deposits by verifying that funds are available before posting them. Provided guidance on best practices for making secure online payments. Tracked changes in legislation related to electronic payments and updated company procedures accordingly.Collaborated with other departments within the organization to ensure proper communication regarding payment processes.Reconciled monthly statements from vendors against company records of outstanding balances due.Developed new strategies for improving efficiency in the payment process while reducing costs associated with it.Performed data import, scanning or manual keying processes to verify invoice accuracy. Answered customer invoice questions and resolved issues discovered during invoicing and collection process.Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.Processed and sent invoices, adjustments and credit memos to customers. Reviewed and analyzed contracts to resolve billing issues with vendors and carriers. Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.Spearheaded simplification initiatives and operational strategies to improve collections process and drive customer satisfaction. Contacted vendors to follow up on late invoices.Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs. Processed new customer forms to set up accounts in system. Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting. Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.Prepared and submitted accounting documents and reports for review, authorization and processing.Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes. Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.Hotel Desk ClerkFrisco, TXSonesta suites/ Apr 2023 to Jun 2023Greeted guests upon arrival, provided registration information and assigned room keys. Verified guest identification and credit card information for hotel check-in. Maintained records of occupied rooms and availability status of accommodations. Provided excellent customer service to guests regarding inquiries about hotel services, facilities, and area attractions.Assisted with the resolution of guest complaints in a professional manner. Ensured all paperwork was completed accurately and in a timely manner. Reviewed accounts daily to ensure accuracy on charges and balances due. Online Personal ShopperPlano, TXWalmart/ May 2023 to May 2023Greeted customers and provided excellent customer service. Provided detailed product information to customers. Assisted in selecting items according to customer preferences. Maintained accurate records of orders, returns, exchanges and payments. Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh. Satisfied customers with quick, accurate service under tight deadlines. Maintained positive relationships with grocery store personnel by being consistently professional and friendly.Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver. Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips. Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified. Organized as many as [Number] deliveries per hour by smoothly selecting and purchasing items.Secured and stored items until customer pickup.Scanned items when pulling from shelves to update system stock information. Completed pickup and shopping orders for customers within local area. Registration ClerkTallulah, LAMadison Parish Hospital/ Aug 2020 to Apr 2023Reviewed, processed, and issued over [Number] application requests for [Type], [Type], and [Type] registration per [Timeframe]Scheduled office meetings and client appointments for a team of [Number] professional [Job titles]Greeted guests and visitors and handled daily reservation requests for [Number] Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportationPrepared packages for shipment, pickup, and courier services in order to provide customers with prompt deliveryOrganized staff and out-of-town visitors' travel arrangements, including vouchers, agendas, and transportationWrote professional business memos, letters, and marketing copy to support business objectives and growthProvided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistanceInteracted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions Explained form wording to patients so that they could understand what information they needed to fill outResponded to inquiries and resolved or escalated issues to management personnel to ensure client satisfactionWorked with local event and conference managers to ensure that conference attendees received all available materials and informationAssisted other Registration Clerks with front-desk duties, such as answering questions and using the reservation system correctlyIncoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs Managed a multi-line telephone system that handled over [Number] calls per day on my ownProcessed medical records requests, ensuring that they were only released to authorized partiesQuickly routed incoming mail and messages to the appropriate people Looked over daily reservations and confirmed reservations Gathered and prepared documentation and reports for office meetings, distribution, and filingGathered and distributed messages to team members and managers to support open communication and excellent customer serviceUsed Microsoft Excel to develop inventory tracking spreadsheets Documented and resolved [Issue] which led to [Results] Collaborated with team of [Number] in the development of [Project name] Resolved product issue through consumer testing.Assistant TeacherTallulah, LADELTA/ Aug 2020 to Feb 2023Implemented reading and writing workshops to improve student literacy and support school reading programsBegan tutoring sessions with students, which resulted in a [Number]% increase in gradesIncreased cultural awareness by incorporating children's literature from various culturesDesigned and implemented an after-school college application essay writing workshop for studentsAchieved a [Number]% grade average for [Area of expertise] tests over [Timeframe] through effective student preparationCreated and taught lessons about relevant children's books, poems, movies, and themes in order to encourage students to pursue Children's Literature as a field of studyPlanned and implemented activities to promote the development of [Skill], [Skill], and[Skill]Created detailed learning plans for struggling students based on test, homework, and assignment recordsManaged [Type] class, including all classroom assignments, student needs, and recordkeeping for [Number] monthsAlternated between formal and informal teaching methods, such as debates, practical activities, and experiments to keep students interested Collaborated with staff and teachers to create comprehensive and individualized plans to improve student learningWorked with students of all ages and abilities to help them develop lifelong learning skills and study habitsWorked with children one-on-one to meet their emotional and physical requirements. Paralegal AssistantTallulah, LABusari Douglas/ Apr 2017 to Jun 2020Directed drivers to parking lots and controlled incoming and outgoing traffic during special eventsMet with clients and other parties involved to gather and track case information Handled artwork with extreme care and caution, including sculptures, paintings, and clothing, adhering to all [Company] requirementsMet with clients and other parties involved to gather and track case information Maintained a high level of professionalism and calmness with all personnel even in high-stress situationsFollowed privacy laws to avoid possible data breaches and protect client data Assisted [Job Title] by answering phones, responding to guest inquiries, and providing information about the club's services during downtime Had professional interactions with customers, peers, and [Job Titles], which aided in the development of clear communication and active listening skills Kept track of everythingEnsured the accuracy of the law library database by maintaining legal records to regulate disparities and perform updatesInvestigated facts and laws to determine causes of action and prepare cases Conducted research to address [problem], which resulted in [success] Examined and analyzed government and judicial structures, as well as arbitration and negotiation concepts and techniquesAssisted lawyers in the preparation of materials for internal and external training events, such as [Type] and [Type].LACare Provider, DELHI GUEST HOME/ Aug 2011 to Nov 2014 Created nutritious meal plans and prepared daily offerings to meet the dietary needs of the patientsCalculated dosage, prepared prescription labels, and filled prescriptions Provided patients with the necessary health education training Prepared nutritious meals to meet specific dietary requirements Performed screening, diagnostic treatment, and rehabilitative and supportive services as a senior nurse on the primary health care teamMonitored and assisted residents through individual service plans Reviewed and approved time cards before they were sent to the payroll department for processingAssisted clients with personal hygiene needs in order to help them maintain daily living standardsAssisted patients in taking care of themselves by teaching them how to use ambulation aids like canes and walkers properly and safelyKept operations running smoothly and solved a variety of problems by coordinating with customers, management, and internal departments Bathed, dressed, and groomed patients to help them with their daily personal hygiene tasks.Assistant ManagerMonroe, LARent-A-Center/ Aug 2009 to Sep 2011Exceeded sales targets and met business objectives by motivating employees and promoting targeted productsWorked with the team to improve efficiency on various projects Provided weekly work schedules to employees to accommodate business demands and vacation requestsAm in charge of office administration and payrollCommunicated with managers from other departments to maintain transparency Developed and implemented policies aimed at increasing team productivity and improving operational efficiencyWas in charge of onboarding new employees, which included training, mentoring, and new hire paperworkDevised and optimized schedules in order to maintain coverage and service levels in line with anticipated demandOversee corporate accounts and am in charge of auditing and receiving payments from business partnersI'm in charge of maintaining professional relationships with suppliers and customers Increased earnings by achieving sales goals, improving customer service, and sticking to team goalsWas in charge of supervising and training hotel employees Assist customers in locating products.Tallulah, LAUNITED CREDIT CORP/Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concernsIncreased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customersGathered customer feedback and made process changes in order to exceed [Number]% customer satisfaction goalsConsistently exceeded sales and product add-on quotas on a daily basis Communicated with customers, management, and the sales team to better understand their needs and make recommendationsAnswered customer calls promptly to avoid long wait times on hold Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with Educated customers about promotions to increase sales Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems.EDUCATION AND TRAININGThe University of Arizona Global Campus, CSR Expected in Dec 2023 Chandler, AZCRM Jan 1998TALLULAH HIGH SCHOOL CAFETERIATallulah, LATOP 20 IN MY CLASS OUT OFFULL: BAND SCHOLARSHIPUniversity of Louisiana MonroeMonroe, LAMedical Office Assistance - Some collegeTALLULAH VO TECHTallulah, LAEarly Childhood Education - Some collegeACTIVITIES AND HONORSSociety of Women Engineers Association of Information Technology Professionals ACCOMPLISHMENTS AFFILIATIONSINTERESTSCAPTIAN OF THE FLAG TEAM FOR 6 YEARS CLASS VICE PRESIDENT CLASS SECRETARY CLASS BEAUTY SENIOR MAID OF HOMECOMINGEXPERIENCEDesk clerk at Sonesta Suites on Legacy Drive Frisch Texas. Employed 3 months 15.50 pay |
