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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Washington, DCSUMMARYSeasoned insurance professional with 9 years of experience, including a current position as a Specialty Insurance Agent at Geico. Skilled in tailoring coverage options, managing client portfolios, and exceeding sales targets. Holds a Personal Lines License and a strong track record in customer service excellence. WORK EXPERIENCEGeico Springfield, VASpecialty Insurance Agent 02/2023 - Present As a Specialty Insurance Agent at Geico, I adeptly navigated the complexities of various insurance products, including but not limited to motorcycle, RV, and boat insurance. My role required me to provide comprehensive policy guidance and to tailor coverage options to meet the unique needs of each client. I excelled in evaluating potential risks and advising clients on the most appropriate levels of coverage. My responsibilities also included managing a portfolio of client accounts, ensuring all insurance documents were accurately maintained and up-to-date. I consistently met and exceeded sales targets through effective client consultations and by building strong, trust-based relationships. Furthermore, I maintained an in-depth understanding of industry regulations and compliance standards, ensuring that all transactions adhered to legal requirements. My commitment to customer service excellence was evident in my ability to resolve claims and inquiries efficiently, contributing to Geico's reputation for client satisfacti CodiceProvider Screening & Enrollment Specialist Jan 2018 - Jan 2023 Manage credentialing and re-validation processes for healthcare providers, ensuring adherence to policy criteria and guidelines. Confirm provider compliance with license and sanction standards set by accrediting bodies and regulatory authorities. Maintain and update provider profiles in the Medicaid Management Information System (MMIS) to preserve data accuracy. Perform documentation and data entry tasks with precision and efficiency for application processes, modifications, and disenrollment procedures. Deliver customer support via a toll-free service, responding to inquiries, aiding in application processes, and coordinating follow-up on pending documentation.Medical Transportation ManagementCall Center Representative Mar 2015 - Jan 2018 Responded to customer inquiries with adherence to communication protocols, effectively resolving concerns and maintaining service quality. Fostered customer loyalty through personalized engagement and attentive service, nurturing lasting client relationships. Accurately documented all customer interactions in the call center database, ensuring a reliable record for service continuity. Met and aimed to exceed team performance targets, contributing to both qualitative and quantitative objectives. EDUCATIONCentral Penn CollegeGeneral Studies, N/AJun 2012Parkridge Private HighHigh School DiplomaJun 2012SKILLSCustomer Service Attentive to Details Data Entry 45 WPM Proven Written and Oral Communication Skills Problem Solving Proficiency in Microsoft Office Suite data entry calendar management communication skills time management attention to detail customer service orientation multitasking capability problem-solving organizational abilities Computer Systems Navigation Multitasking |
