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Fairfield, PA 17320 PHONE NUMBER AVAILABLE EMAIL AVAILABLECandidate's Name
PROFESSIONAL SUMMARYI am a leader with a proven track record, excelling in clinical leadership, staff relationships and patient care. I have worked in all aspects of eyecare, which helps me to understand and work with staff, management and doctors.SKILLS Clinical Leadership Training and mentoring Staff Supervision and Scheduling Proficient in EMA, Clearwave, Luma, Nextgen, Xcel, Catalyst Patient relationship management Lipiflow, Wavelight Laser, Lensx Laser, OCT, VF, Optos, Pentacam, Vario, IOL master, AR, Manual and Automated lensometer IOP, Angle check, VA, Refractions, Pupils, Mobility WORK HISTORYOPHTHALMOLOGY PRACTICE/CLINICAL MANAGER 03/2018 to 06/2024 Maryland Vision Institute/ VIP, Frederick, MD Communicated effectively with staff members, physicians, and patients, while promoting a positive work place. Regularly evaluated employee performance and provided feedback. Trouble shoot for issues with testing equipment and set up repairs as needed. Developed and adjusted work schedules for all staff. Implemented onboarding for new employees, Enhanced staff performance through training, mentoring, and professional development. Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance. Fostered a positive work culture by recognizing employee achievements and addressing any concerns. Hired, promoted and terminated staff members. Had regular meetings with staff, Dr's, and other managers at Regional and Corporate levels. Trained new employees or set up training where certificates were required. Ran a laser suite with Wavelight, Lensx, SL T, YAG OPHTHALMIC MEDICAL TECHNICIAN 03/2016 to 03/2018 Maryland Vision Institute, Frederick, MD Ordered inventory, managed supplies used within the clinic. Preformed work ups for Dr as needed for the pt, to include refractions, IOP, drops, Va, testing ect, Optimized clinical efficiency by calibrating ophthalmic instruments regularly to ensure accurate readings during exams. Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment examples are, Lid Lesions, Suture Removal, Punctual Plugs, Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice. MANAGING OPTICIAN 06/1996 to 03/2016 Elizabeth O Segal, MD, Frederick, MD Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs. Managed vendor relations to source high-quality products at competitive prices while maintaining strong partnerships with suppliers. Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit. Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences. Adjusted and repaired new and previously purchased frames to satisfy customer demands. Taught pts to insert and remove Contacts as well as care for them. ASSISTANT MANAGER 01 /1991 to 06/1996 Pearl Vision, Frederick, MD Supervised day-to-day operations to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience. Developed strong working relationships with staff, fostering a positive work environment. Trained Staff and oversaw InventoryEDUCATIONCatoctin High School, Thurmong, MDFrederick Community College., Frederick, MDI have taken many courses over my career as needed.