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PROFILE SUMMARYAs a highly motivated and goal-focused professional, I have a proven track record of optimizing daily processes through advanced administrative support. My expertise lies in identifying organizational needs for refining procedures through effective planning, using tech-based methodologies, and exceptional judgment to fulfill the requirements of a fast-paced environment. Using my analytical capabilities, I dexterously compiled and evaluated the information according to established referral criteria. As an aspiring professional, seeking an opportunity to strengthen overall performance by establishing and accomplishing SMART goals for mutual growth and development.EDUCATIONBS DegreeMajor: Criminal JusticeSouthern New Hampshire University -Manchester, New HampshireIn progressStudied: Criminal JusticeUniversity of Baltimore - Baltimore,MD2005High School Diploma ObtainedSnow Hill High School - Snow Hill, MD1991ALEETTASHOCKLEYTAYLOR7857 Americana Circle, Apt. T-2,Glen Burnie, MD - 21060, USAPHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL ATTRIBUTES Possess excellent leadership and organizational skills and experience in stabilizing administrative processes with in-depth knowledge of best customer care practices Hold active listening and capable of maintaining collaborative working relationships with team members, using exceptional interpersonal skills and extraordinary ways to communicate Exhibit the ability to pay attention to the details with a capacity to compare different scenarios for determining a course of action and logical decision making PROFESSIONAL EXPERIENCEOffice Secretary IIHoward County Health Department - Columbia, MD Jan 2017  Present Oversee front desk operations and ensure superior customer services through backup telephonic assistance and response to queries regarding BAT Provide administrative support and schedule appointments for all Well & Septic programs of the Bureau of Environmental Health Maintain records and electronic data using the Best Advanced Technology (BAT) database Review and verify environmental health documents for web publishing and return files to the scanning department for corrections Draft general correspondence memos, letters to property owners, emails, and excel spreadsheets Shred 2+ weeks' older documents and mail certificates of potability to homeownersOffice Assistant IAnne Arundel County DPW - Annapolis, MD Aug 2016  Dec 2016 Provided clerical support for smooth daily departmental operations and prepared general correspondence Accurately entered information in the databases, proofread documents, and prepared papers older than five years for shredding Completed personnel action authorization forms and employee driver, personnel, and medical files Tracked employee policy signatures for drugs, annual CDL certifications, training regarding discrimination/sexual harassment Delivered paychecks to independent departments and new hires and staff replacement badges Handled in-person and telephonic queries from employees and management and worked on special projects as assigned in Traffic Engineering OCCUPATIONALDEVELOPMENTCertificate of Proficiency, CriminalJusticeWor-Wic Community College -Salisbury, MD2003PROFESSIONAL SKILLS Planning and Implementation Administration and OfficeManagement Relationship Building andCollaboration Independent and Team Work Process Improvement Critical Thinking & Analysis Strong Communication Supply Management Flexibility & Adaptability Confidentiality Maintenance Good Listening Ability Documentation and RecordMaintenancePaternity ClerkPrince Georges County Circuit Court - Upper Marlboro, MD Aug 2008  Jul 2015 Served as Lead Paternity Clerk and trained new/existing clerks and guided them regarding the completion of documents to submit before the Magistrates Updated and prepared calendars and schedules for all Child Support Family matters for modifications, paternity trials, paternity reviews, and compliance Coordinated with the team members to ensure superior customer service in paternity and child support cases to attorneys, law enforcement personnel, and the general public and prompt provision of all specialized and/or detailed information Scanned cases, processed papers, filed paternity and child support lawsuits and sent summonses and subpoenas Updated the plaintiff, defendants, and attorney of record and legal details in the ACS system Docketed the court orders, judicial pleadings, legal arguments, and letters in child support-paternity cases, copied and forwarded true-tested, certified court orders to the parties' lawyers and Office of Child Support Enforcement (OCSE) Reviewed court documents, papers, and filings for accuracy and completeness of complex cases and determined inaccuracies and the required actions to resolve discrepancies within established guidelines Performed copying and filing activities of court documents according to established procedures Implemented improved procedures for sorting and archiving legal documents to increase retrieval efficiency Responded to routine assistance requests for information concerning child support cases, scheduling, and court procedures and transmitted jail release paperwork Assisted a variety of departments and background investigators with child support case information Suggested paralegal and legal services to clients seeking legal counsel or interpretation services and sent the Sheriff for a writ of body attachments Proficiently managed daily transactions as a Lead Cashier, processed bond payments, and updated the records with accuracyTECHNICAL SKILLSSoftware: RecWare RecWare Safari Microsoft Office Suite: Word, Excel,PowerPoint Corel WordPerfect 9 Adobe Acrobat Netscape Windows XP CHN 400 System Paper vision Paper Flow and Internet Explorer ACS File Trail Court Connect Maryland Case Search WorkDay Public File Search Accela DILP Accela ACS system BATHardware: IBM/IBM compatible personalcomputers HP Lexmark Kodak I210 Kodak I420 Kodak I610 Scanners Typewriters Calculator Ikon/Sharp Printers Fax Machines and InterTel & AvayaTelephone Systems Verifone Credit Card Machine CashRegister Validator Microfilm Reader Job-Other Skills: Typing Proficiency: 40 WPM Import/Export Files Database/SpreadsheetManagementREFERENCESDebra JonesChild Support Specialist, DC GovernmentPHONE NUMBER AVAILABLEEMAIL AVAILABLECheryl GilesCourt Clerk, Montgomery County Circuit CourtPHONE NUMBER AVAILABLEMichael DavisBureau Director, Howard County Health Department-Bureau of Environmental HealthPHONE NUMBER AVAILABLEEMAIL AVAILABLEJeffrey WilliamsDeputy Director, Howard County Health Department-Bureau of Environmental HealthPHONE NUMBER AVAILABLEEMAIL AVAILABLE