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Title Customer Service Medical Records
Target Location US-GA-Lilburn
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address   PHONE NUMBER AVAILABLE  EMAIL AVAILABLEOver 15 years of varied and increasingly accountable administrative management experience with both small and large scale organizations. Active participation in interpersonal communication and operational support activities to ensure efficiency and effectiveness.Qualifications:Strong communication skillsProblem solving at all levels within an organizationDrafting confidential and internal business documentationAdministrative and client relations for 10+ years6+ years of litigation experienceSuperb Customer Service abilitiesInternal MotivationExcellent comprehension and retentionImmense attention to detailStrong organizational and time management skillsProactive team playerTake direction and use initiative to compete tasksSkills:Legal ResearchLegal WritingLegal Documentation PreparationCivil LitigationLitigation SupportWestlawLexisNexisEXPERIENCE:The Champion Law Group Dunwoody, GA(January 2014  December 2023) Senior Litigation ParalegalAnswer phones/ greet clientsClient IntakeClient Communication / Status UpdatesPrepare, organize and maintain client hard filesScan, upload documents, maintain and organize electronic files using Rocket Matter, CLIO, NetDocs, MyCase, Practice Panther, and SASCoordination with Opposing Counsel concerning scheduling Mediations, Depositions, etc.Calendar deadlines and eventsDraft Correspondence (Client Letters, Letters of Representation, UM Notice Letters, Medical Bills/ Records Requests, Open Records Requests, Settlement Statements, Demands, etc.)Follow-up on and retrieval of requested documentation from client or third parties (medical records, open records request, previous attorney files, etc.)Maintain case statuses (threshold of specials, medical appointments, settlement statuses, etc.)Draft Filings (Motions, Pleadings, Notices, Offers of Settlement, Leaves of Absence, CPTOs, etc.)Prepare Cases for FilingFollow up on service for defendants and uninsured motorist carriersE-File documents with courts using Odyssey, Peachcourt, and File & ServeXpressReview Hard Files / Electronic Files for Completeness, upload missing documents if necessaryCreate / Organize Discovery BindersComplete client discovery responses to Defendant or Uninsured Motorist CarrierCheck Discovery Responses for Thoroughness of Interrogatories and Requests for Production of Documents, address supplemental information neededTrain staff on organization of files and discovery bindersPay invoices for medical records, mediations, deposition transcripts, office utilities, etc.Obtain experts for trialTrial prep (Trial binders, exhibit preparation, graphics assistance, etc.)Trial assistance (voir dire, note taking, exhibits handler, etc.)Acquisition of client payments from opposing counsel and client specials paymentsFile completion and closurePartners Group(January 2013  March 2013) ParalegalContracted to work for Troutman Sanders performing first pass document reviews.Reviewed documents for corporate engineering and construction contractor.Reviewed for responsiveness, privilege, confidentiality, redactions, and substantive issues.Utilized e-discovery platform (Relativity).Averaged 1,000 reviewed documents daily, totally 40K+ during the project scope.99% accuracy review rateHire Counsel(May 2012  June 2012) Contract AttorneyContracted to work for Nelson Mullins performing first pass document reviews.Reviewed documents for corporate pharmaceutical client.Reviewed for responsiveness, privilege, confidentiality, and redactions.Utilized e-discovery platform (Discovery Radar).Reviewed 10K+ documents during the project scope.InternshipFlorida A&M University College of Law Community and Economic Development Clinic(August 2011  December 2011)Completed 1023 form to file for 501(c)(3) statusCreated articles of incorporation for non-profit organizationAmended existing articles of incorporation to revise name of organization.Completed a business plan for the creation of an at-risk youth organizationAssisted client in completing a grant proposal to obtain government assistance for tax exempt organizationInternshipFlorida A&M University College of Law Housing Clinic(May 2011  August 2011)Assisted clients with completing necessary paperwork to initiate a mortgage fraud investigation; filed paperwork with the Florida Attorney General on their behalf.Outsourced to Legal Aid Community Development to perform comparative statistical analysis to be used to identify any racial disparities in mortgage lending across the metro Orlando area.Prepared spreadsheets and charts using Microsoft ExcelResearched statistics of various banks and properties through HUDPerformed field work by traveling to properties included in the analysis to take supporting photographs necessary for the investigation.Analyzed lending practices to determine if banks rejected applicants based on protected class characteristics such as race, gender, ethnicity, income or familial status.Assisted clients facing foreclosure with filing for indigent status with Florida state courtsTotal Solutions, Inc(March 2006  August 2009) Program Operations SupportContracted to work for the Centers for Disease Control and Prevention (CDC)Created and maintained branch protocol manualPrepared international and domestic travel arrangementsPrepared travel reimbursement vouchers to be processed after travelTracked travel input, processing, and reimbursementInput new branch employees in the Support SystemConfirmed conference room / line reservations for team meetingsAnswered phones, took messagesEmailed correspondence using Microsoft OutlookPrepared documents for review for branch chief or ADSOrganized Country Operational Plans (COPs)Logged and tracked branch equipmentProcured and distributed branch suppliesPaid / Managed branch T-Mobile Blackberry bills via Procurement SBUFiled and organized branch /team dataPerformed team troubleshooting (travel, equipment, MASO, OD)Created branch policy announcementsTRC Staffing, Inc(March 2005  December 2005) Administrative/ Cash ManagementContracted to work for DeVry University in financial aid departmentRecorded student payments (in person, over the phone, mail in)Recorded all transaction types using Microsoft ExcelPerformed daily accounting and deposits for all transactionsInput new students in the Student Support Services SystemAnswered phones, took messagesFaxed student correspondenceEmailed correspondence using GroupwiseWorked on HOPE eligibility projectsMailed student receipts and returned refund checksFiled and organized proprietary student financial dataSmith, White, Sharma, & Halpern(May 2004  August 2004) InternConducted computerized and traditional Legal Research using WestLaw and LexisNexisParticipated in client interviewsCreated trial portfoliosDrafted memorandums of lawSupplemented files via witness interviewsMaintained client files according to office systems and proceduresProvided support through phone work and interaction with all professional levels.EDUCATION:December 2011 Florida A&M University College of LawOrlando, FL, USAJuris DoctorJune 2008 Keller Graduate School of ManagementAtlanta, GA, USAPublic AdministrationMaster of Public AdministrationDecember 2007 Keller Graduate School of ManagementAtlanta, GA, USABusiness AdministrationMaster of Business AdministrationDecember 2004 North Carolina A&T State UniversityGreensboro, NC, USAPolitical ScienceBachelor of ArtsProfessional affiliations:Phi Kappa Phi National Honor SocietyGolden Key International Honor SocietyPi Sigma Alpha Political Science Honor SocietyHenry Frye Pre-Law Society

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