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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, NC Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLECompassionate and encouraging professional with 35 years of experience working with clients to assist with navigating various life situations. Dedicated and eager to help individuals of all ages reach full potential through positive and effective support.Child Development ExpertiseCrisis Intervention StrategiesCommunity Resource NavigationBehavior Management TechniquesConfidentiality and PrivacySpecial Needs UnderstandingYouth Care and Support Worker, 07/2018 - 01/2024Crossroads Programs, Inc Willingboro, NJAssisted with development and implementation of individualized treatment for each resident. Provided guidance and advice to youth, supporting navigation of diverse personal and social issues. Provided key emotional support to special needs youth. Managed and led activities promoting growth in mental, emotional, and educational areas. Organized and facilitated recreational activities to engage youth in positive, team-building experiences. Completed necessary reports and documentation to maintain thorough, accurate case records to include incident reports.Collaborated with team members to ensure consistent and effective delivery of therapeutic care. Participated in staff meetings, training and other career development activities. Human Services Specialist II, 09/2003 - 01/2024Mercer County Board Of Social Services Trenton, NJ Evaluated client applications to determine family needs and eligibility for financial cash assistance, Medicaid Benefits and Food and Nutrition Services (Food Stamps). Interviewed applicants for services and supported application completion as necessary. Inputted information and obtained quantitative and qualitative data on client details to provide services requested.PROFESSIONAL SUMMARYSKILLSWORK HISTORYProcessed applications and followed strict procedures to keep sensitive data confidential. Maintained heavy caseload of approximately 200+ cases by utilizing effective time management and organizational skills.Answered high volume of calls and provided assistance through effective listening and question response skills.Described procedures, requirements and benefits to clients and interested parties. Assisted with New Hire Training and Onboarding initiatives. Acted as mandatory reporter of abuse.Overnight Residential Counselor, 02/1991 - 06/2018 The Arc Mercer, Inc Trenton, NJMonitored and documented client progress toward meeting goals and objectives. Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills. Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics. Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success. Provided Residents with medication administration. Assisted Residents with daily living needs.Transported clients to their scheduled appointments. Orchestrated the training and onboarding of new staff. Some College : Humanities And Social Science, 08/1994 Mercer County Community College - East Windsor, NJ High School Diploma: 09/1986Trenton Central High School - Trenton, NJEDUCATION |
