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Professional Summary EMAIL AVAILABLEPHONE NUMBER AVAILABLEBusiness-minded Financial Counselor known for successfully managing high Dallas, GA 30157level of patient accounts. Determined employee with over five years of experienceprocessing financial forms and obtaining referrals and other health documentation.Remains calm and poised in all types of situations.Logical Financial Counselor with extensive history of speaking with patients,physicians and insurance company representatives. Efficient professional with Skillsmore than Five years of experience obtaining pre-admission paperwork, e) Account management and updatingcounseling patients and developing effective payment plans for healthcare O EimatlotiieSEIVICES. e Positive patient experiencese Insurance Verificatione Telephone etiquettee SupervisionWork History e Customer ServiceRidgeview Institute, Inc. - Financial CounselorSmyrna, GA10/2013 - 06/2018. . . Educatione Received and submitted customer payments to further reduce open accountbalances. RL Osborne High Schoole Conducted interviews with patients and family members and answered Smyrna, GAquestions regarding insurance benefits. High School Diplomae Answered over 15+ customer communications per day via telephone, email  Professional development completed inand web chat. General/ BusinessKessler Department Store - Assistant Store ManagerSmyrna, GA08/1973 - 02/1989e@ Reduced company expenditures and met budget targets by closely monitoring,tracking and controlling expenses.e Assisted team members with delivering friendly, knowledgeable service byapplying proactive monitoring and corrective action strategies.e Rotated merchandise and displays to feature new products and promotions.e@ Managed opening and closing procedures and recommended changes toenhance efficiency of daily activities.e@ Maximized sales and minimized shrinkage through excellent customer serviceand adherence to standard practices.e@ Coached 8 sales associates in product specifications, sales incentives andselling techniques, increasing customer satisfaction ratings 100%.e Trained and managed associates in customer service and sales techniques.e Supervised associates by providing direction and instruction for stockingshelves, rotating stock and receiving deliveries.