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PROFESSIONAL SUMMARYSeasoned professional with over three decades of experience,notably at Girtman, where I honed my analytical thinking and decision-making skills. Demonstrated expertise in business development and supply chain management, achieving signicant growth for TJ's Antiques & Collectibles. Known for exceptional customer service and innovative marketing strategies, I lead with condence, driving protability and operational efciency. Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.EXPERIENCEOwnerSeptember 2015 - Present TJ'S Antiques & Collectibles, SMYRNA, TennesseeAccounts Payable & Receivable ClerkApril 2010 - April 2015 Girtman, LAVERGNE, TENNESSEEManaged the daily operations related to customer service, inventory management, and marketing.Maintained a high standard of customer service through quality assurance checks.Negotiated contracts and agreements with business partners, vendors, and customers.Managed budgets effectively by accurately forecasting expenses and revenues.Built and maintained strong relationships at all levels of the organization.Developed print advertising, social media campaigns, and networking events to deliver messages to target audience. Created innovative marketing plans to drive business growth. Analyzed nancial data to ensure optimal protability for the company.CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS Decision Making Business Development Supply Chain Management Analytical ThinkingISABELLA WILLIAMSCustomer Service OfcerJuly 1990 - March 2010 Crosslin Supply, SMYRNA, Tennessee Managed multiple projects simultaneously while meeting deadlines set by management team.Developed processes for receiving, reviewing, approving and processing invoices from vendors and contractors in a timely manner.Generated reports on Accounts Payable and Receivable activity for management review.Ensured compliance with applicable laws, regulations, policies and procedures related to accounting functions.Reconciled bank statements monthly to identify any discrepancies or irregularities in the account balances. Veried invoices for accuracy against purchase orders. Compiled, analyzed and reconciled nancial data to ensure accuracy of records. Prepared daily bank deposits and managed cash ow. Tracked inventory levels and reordered supplies when necessary.Developed strong interpersonal skills through face-to-face interactions with customers.Performed data entry duties accurately and efciently using computer systems.Developed effective listening skills while interacting with customers over the phone or via email.Answered phones in a friendly manner and assisted callers with a variety of questions.Utilized problem solving techniques to resolve customer disputes quickly and effectively.Recommended product offerings to meet customers' changing needs.Adapted communication style based on the needs of each individual customer.Collaborated with colleagues across departments to ensure best possible solutions were provided to customers.Monitored incoming calls, emails, web chats, social media messages from customers in order to respond promptly.Assisted customers in navigating online portals or websites for account information or product orders.Proactively identied opportunities for process improvements that increased efciency and accuracy of customer service operations.EDUCATIONHigh School DiplomaMay 1986Holloway High School, MurfreesboroCERTIFICATIONS Notary for state of TennesseeVOLUNTEER EXPERIENCEHelperApril 2017 - March 2020 LaVergne Senior Center, LaVergne, Tennessee Followed instructions from supervisors and other contractors. Maintained a positive attitude while working under pressure in stressful situations.Used hand or power tools to accomplish work according to specications. Worked with various tools, such as hammers, saws, and drills. Showed commitment to providing quality customer service at all times.Used problem-solving skills and critical thinking to identify and resolve issues and safety risks.Unloaded and staged materials for construction projects, ensuring that the proper materials were readily available.Possessed excellent communication abilities, both verbal and written.Carried materials and supplies to work areas as needed to facilitate workow.Documented work progress and activities for record-keeping purposes.Prepared materials and supplies for use in construction, maintenance, or other projects.