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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Beaverton, Oregon Street Address
SkillsDaily programs used, Microsoft Office Skills,Excel spreadsheet proficient, Amazon work spaces, Genpact Cora, Outlook mail, Teams, CIS, Livevox and Zoom.Daily use of lease management cash and adjustment request forms.HIPPAA Compliance certified and ICD-9-cm and CPT codes.Data Entry Accuracy and Collection Calls and payment processing.Accounting Software Proficiency and Contract management.Proficient with Adobe, Citrix receiver, One Note, Outlook, Powerpoint, XPS viewer and Lean Six Sigma.Telephone Etiquette and quick decision making with a positive attitude.ExperienceProcess Associate OperationsGenpact LLC, Portland, OregonJune 2022 - April 2024Handled outbound collection telephone calls with consistent service quality and excellent success rate.Resolved client billing problems by collecting direct payments and setting up payment plans.Ensured adherence to federal, state, and local regulations governing debt collection practices.Maintained accurate records of all collection activities in company database.Completed high volume of inbound and outbound calls within deadlines.Contractor to GenpactAerotek, Beaverton, OregonMarch 2019 - June 2022Handled caller needs for sales, service and account problems.Assessed customer needs and escalated calls to specific departments.Displayed positive, professional and empathetic tone to deliver consistently superior service.Answered incoming calls, chat messages and email communications to handle product concerns.Investors I worked for Genpact. Sunstreet, Vivint Solar, Good Leap and Macquarie Equipment capital.High QA scores for calls.Mortgage Banking late stage delinquency managementManPower, I.B.M. Fannie Mae and Seterus., Beaverton, OregonJanuary 2016 - February 2019I handle home loans with poor standardized and risk of foreclosure auction.Assist customers with repayment plans, modifications, liquidation and natural disaster for forbearance.Operated POS system to record orders, process payments, and print receipts.Processing medical documents.Providence Health Plan -Express Pro, Portland, OregonJuly 2015 - July 2015Protected integrity of records system by auditing accuracy of incoming transmittals.Scanned and uploaded hard copy documents into electronic filing systems, reducing physical storage requirements.Managed document control processes to ensure accuracy and timely distribution of documents.Administrative AssociateDiscovery Counseling, Yelm, WADecember 2014 - April 2015Prepare weekly reports documents.Correspondence and maintain client pays sheet.Writing assessments of clients being treated.Provided Urine Analysis for drug and alcohol testing.Home Daycare Owner/Home care elderly.Self owned business, Yelm, WAJanuary 2008 - November 2014Participated in ongoing professional development opportunities to stay current in early childhood education best practices.Developed daycare policies and procedures to ensure safety and compliance with regulations.Fostered strong relationships with parents through open communication and regular updates on their child's progress.Ensured clean and safe environment by following infection control guidelines and procedures.Customer Service Cashier- Freight- DonationsGoodwill Industries, Lacey, WASeptember 2000 - June 2003Tidied retail floor area, organizing shelves and racks.Merchandised retail store for customer appeal and maximum sales.Engaged customers in pleasant conversation while completing cash register transactions.Helped office personnel with errands, paperwork and data entry.Forklift Operator .Completed payments by working with multiple systems and payment methods.Teller - Baking and Deli AssociateIsland Market, Eastsound, WAApril 1995 - January 1999Edible sweet air- Digital Cake decorating for cakes.Prepared raw ingredients and equipment for baking according to proprietary recipes.Enforced compliance with food handling and sanitation standards.Weighed ingredients using scales to maintain precise measurements.Received inventory and verified receipt of ordered products and orders.Trained new hires in standardized department procedures.Verified account balances and resolved discrepancies for customers efficiently.EducationAssociate in Science (A.S.): Medical Coding and Office Skills - Ultimate Medical Academy, Tampa Bay,FLMarch 2013Top of the Dean's List . Graduated with 4.0 GPAProject Professional : Bachelor degree - University of Phoenix, Portland ORJanuary 2018ReferencesJenny Keity PHONE NUMBER AVAILABLEJanel Probasco PHONE NUMBER AVAILABLEJesse Beemer PHONE NUMBER AVAILABLE/pre> |
