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Tarrytown, NY 10591PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYI consider myself an energetic and driven Administrative Assistant with over 10 years of experience in the administrative fields where one of my roles was been involved in executing administrative processes while managing end-to-end business operations while overseeing social media and marketing campaigns, I have good communication and presentation skills to articulate with internal and external stakeholders. Having a strong sense of responsibility, unquestionable ethical manners and professionalism make me a highly dependable candidate. I possess a strong skills using Microsoft Office which makes me a valuable asset for office support. I am more than ready to help your team to achieve all companySKILLSDocumentation skillsProject coordinationExpert in officeInventory oversightLeadershipGoal-orientedProcesses and proceduresQuantitative skillsSupervisionFriendly, positive attitudeEDUCATION AND TRAINING2011Master Diem MarketingEscuela De Alta Direccin Y Administracin EADA, Barcelona - Espana2011Diploma Internacional MarketingPontificia Universidad Catlica Del Peru, Lima - Peru2002MBA EpidemiologyUniverdad Mayor De San Marcos, Lima - Peru1996Licenciada NurseUniversidad Nacional Hermilio Valdizan, Huanuco - PeruEdith HernandezEXPERIENCEJEC DISABILITY MANAGEMENT - Examination Coordinator12/2022 - CurrentFor film retrieval, I contact the facility with valid authorization, coordinate the pay for the films and send them for reviewFollow-up the records retrieval and tracking for faster processing.Provided customer service for inbound and outbound calls, answered questions and provided basic trouble shooting assistance. Continuously achieved highest stat ratings of my team including calls per hour, low call time, and customer satisfaction.NATIONAL SUPERINTENDENCE OF HEALTH - Supervision Specialist06/2013 - 01/2020Manage the supervision processes of health institutions all over my home country, the supervisions were based on the national health standards for each department according to the category:We measure compliance with our own standards, as well as relevant standards from Health Minister from Peru and some international protocolsIncludes both an objective evaluation of standards compliance along with strategies and structures for improvementEnsuring that all hospital policies and procedures are followed, including infection control procedures and safety measuresEnsure the protocol of the hospital staff ensures that patients receive high-quality careThe principal goal of these supervisions is to identify risk points and safety concerns within different levels and types of care, treatment, or servicesThen in conjunction with the facilities, we focus on important issues relevant to the organization such as clinical services offered and high-risk, high-volume patient populationsEvery year we have updated our standards centric on the national health laws and focus on organizational systems and processes essential to the delivery of safe, high-quality careStandards are informed by evidence associated with structures and processes predictive of better careThey include patient rights and education, infection control, medication management, and preventing medical errors.NATIONAL SUPERINTENDENCE OF HEALTH  Manager of the Production Area10/2016 - 12/2017Established guidelines and procedures to resolve all assigned cases in compliance with regulatory timeframesElectronically housing and distributing cases to the appropriate departmentsGathering information from internal departments and following-up to ensure timeframes are metRequesting, reviewing, sorting, and preparing medical records related to denied or modified authorizationsMaintaining and measuring compliance with regulatory timelines and notification requirements for case resolutionThoroughly documenting clear case notes in our DatabaseTracking receipt and resolution of cases and communicating the resolution to all parties involved.Pacific International Health Insurance Company - Health Customer Service Executive - Product Analyst01/2001 - 05/2013Insurance Company is a Latin American insurance companyDuring my period in the company, I've worked in three different areas: International Case management, Executive of Southern Cooper Corporation Client, and Medical Audit Department:International Case ManagementAnalyzes medical referrals/appointments and general hospital procedures and regulations by monitoring specialty care referrals for appropriateness, covered benefits, and authorized surgery/medical procedures, laboratory, radiology, and pharmacyReviews previous and present medical care practices for patterns; trends incidents of under-or over-utilization of resources incidental to providing medical careCollaborated with departments, including International Insurance Company, Executive Management, Resource Management, Medical Records, Patient Administration, Auditors, and patient care teamsCoordinates and participates in interdisciplinary team meetings, designated facility meetings, and Care Coordination meetingsComplete medical record documentation and data reportingExecutive of Southern Copper Corporation ClientCoordinate meetings and calendars, compile data to prepare papers or presentations, act as a representative to their assigned executive, handling incoming and outgoing phone calls, emails, and correspondence for the executiveOrganize the executive's daily schedule and meetings, including booking meeting rooms as requiredMake travel arrangements, prepare presentations and reports, and manage office documentation and organizationMedical Audit Department:Traveled all over the country to communicate with our customers within the corporate environmentMaking all queries dealt with efficientlyComplete daily reportsPrepare presentations for daily team meetings.ACCOMPLISHMENTSResolved product issue through consumer testing.Used Microsoft Excel to develop inventory tracking spreadsheets.Supervised team of 10 staff members.HOBBIESSport: female football in a central or lateral defense position (I was team captain). Swimming.Adventure like paragliding, surfboarding, canoeing.Cinema: biographical films (I immerse myself in learning more about each story or character), action, comedy and how to avoid romantic ones.Reading: my last book was The Baltimore by Joel Dicker, Dracula by Bram StokerVolunteer at Sustainable Sleepy Hollow  Westchester Community, since 2022.LANGUAGESEnglish:Full ProfessionalSpanish:Native/ Bilingual.