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Technical Support Human Resources Resume...
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Title Technical Support Human Resources
Target Location US-MD-Temple Hills
Email Available with paid plan
Phone Available with paid plan
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Home: PHONE NUMBER AVAILABLE Cell: PHONE NUMBER AVAILABLE Alt: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEEMAIL AVAILABLEAttn: Human Resources DepartmentI am seeking a challenging position that will enable me to utilize my specialized experience as a IT Security professional. I have a strong background in technical support for computer technology and software applications. I also have a comprehensive knowledge and work experience in the communications field to include the areas of customer service, production, promotions, publicity, advertising, research, and writing. My interpersonal skills are complimentary to any team effort; and I assure you that I will utilize this wide range of knowledge to provide efficient technical support to managers and customers.With the desire for new challenges and creativity; also, the ability to maintain strong industry relationships, I can ensure satisfactory results for your company. You will find all the necessary knowledge, skills and abilities contained within my current resume.If you have any questions, please feel free to contact me at the telephone numbers listed. I look forward to hearing from you. Thank you in advance for your time and consideration.Enclosure,Candidate's Name
Objective:Highly skilled and results-oriented IT security professional with a strong background in physical security seeking a challenging position in IT security, where my expertise in ensuring the confidentiality, integrity, and availability of information can be utilized to protect organizations from cyber threats.Education:Bachelors Associate, CommunicationsHoward University, 2000Certifications:CompTIA Security+Certified Information Systems Security Professional (CISSP)WORK EXPERIENCE:IT Support Technician, HillTech Consulting, Inc.,March 2022  PresentResponsible for setup of user account access and email accountsWorkstation and printer installation and configurationAssist with network cable installation.Maintain software/hardware inventory database.Assist with setup and troubleshooting of handheld mobile devices (Blackberry, Android,iPhone, etc.)IT Security Analyst, Comcast2018-2022Collaborated with the IT team to implement security solutions across the companyssystems and networks.Conducted regular vulnerability assessments and penetration testing to identify andremediate potential vulnerabilities.Developed and maintained security policies, standards, and procedures to ensure compliance with regulatory requirements.Diagnosed and resolved software and hardware problems reported by users,ensuring issues were resolved within agreed service level agreements.Supported user account management activities, including creating, modifying,and disabling user accounts.Monitored network traffic and performed log analysis to detect and respond to securityincidents.Assisted in the implementation and maintenance of security tools, such as SIEM andantivirus systems.Provided user training and awareness programs to promote good security practicesamong employees.Participated in incident response activities, contributing to containment and recoveryefforts.Skills:Proficient in network and systems security concepts, such as firewalls, intrusion detectionsystems, and VPNs.Proficient in troubleshooting and resolving technical issues related to hardware, software, andnetwork connectivity.Strong knowledge of various security frameworks and standards, including NIST, ISO 27001, andPCI DSS.Experience with vulnerability assessment and penetration testing tools, such as Nessus andMetasploit.Familiarity with ticketing systems and remote support tools.Familiarity with incident response and recovery procedures.Sound understanding of risk management principles and practices.Excellent communication and interpersonal skills to provide friendly and professional support.to end users.Excellent problem-solving and analytical skills.Strong communication and interpersonal skills to effectively collaborate with cross-functional.teams.Operating Systems: Windows, macOSProductivity Tools: Microsoft Office Suite, Google WorkspaceTicketing Systems: ServiceNow, JiraRemote Support Tools: TeamViewer, Any DeskBasic Networking: TCP/IP, DNS, DHCPReferences:Available upon request

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