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SUMMARYSKILLSEXPERIENCEMISSEYJANT-DEANSEMAIL AVAILABLEPHONE NUMBER AVAILABLERoebuck, SC 29376Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Work Order Management Data Entry Dispatch Coordination Schedule Management Customer Relations Critical Thinker Training New Hires Dispatching Procedures [Software] Proficiency Processing Orders Customer Relationship ManagementDISPATCHER 07/2022 to 06/2023Waldrop plumbing heating and air - Greer, SC Received and dispatched calls for emergency services. Updated records of driver locations, delays, and cancellations. Created daily reports detailing response times, call volumes, and other pertinent information. Assigned drivers to appropriate routes based on customer needs. Provided timely updates to customers regarding their orders or requests. Coordinated with other dispatchers to ensure efficient delivery schedules were met. Resolved customer complaints related to service issues or delays. Tracked vehicles using GPS technology and provided real-time status updates as needed.Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff. Managed a large volume of phone calls while ensuring accuracy in data entry. Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary. Verified driver credentials prior to assigning them a route or task. Participated in team meetings discussing changes in procedures or processes. Monitored dispatch board and adjusted call priorities regularly based on caller needs. Utilized various software systems to facilitate movement, planning and scheduling. Kept detailed and updated records of calls in physical and electronic databases. Answered customer requests with information about product availability, shipping information and status updates.BOOKKEEPER 07/2021 to 07/2022Food Lion - Roebuck, SC Maintained and reconciled general ledger accounts. Prepared financial statements, including balance sheets, income statements, and statement of cash flows. Processed accounts payable and receivable transactions. Conducted monthly bank reconciliations. Performed month-end closing activities. Ensured accuracy in all accounting entries and records. Posted journal entries to the general ledger system accurately and timely. Performed basic accounting, payroll and bookkeeping services to manage business operations.Entered deposits, credit card charges and sales entries to facilitate cash management.Reviewed purchase documents and company receipts for reconciliation with statements. Documented transaction details to track and manage financial data. CUSTOMER SERVICE REPRESENTATIVE 06/2019 to 07/2021 TD Bank Call Center - Greenville, SCAnswered customer inquiries and provided accurate information regarding products and services.Provided excellent customer service to resolve customer complaints in a timely manner.Gathered customer feedback through surveys and used the data to improve customer service.Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.Performed administrative tasks such as filing paperwork, updating databases and generating reports.Resolved complex problems by working with other departments to provide solutions that meet customer needs.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Answered inbound calls, chats and emails to facilitate customer service. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Consulted with customers to resolve service and billing issues. Set up and activated customer accounts.Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Made outbound calls to obtain account information. Mentored new employees on procedures and policies to maximize team performance. Collected deposits or payments and arranged for billing. Adjusted bills and refunded money to resolve customers' service or billing complaints. FINANCIAL ADVISOR 07/2013 to 05/2017American Credit Acceptance - Spartanburg, SCResponded promptly to customer inquiries regarding their accounts or other services offered by the firm.Collaborated closely with internal departments such as operations and compliance teams during audits and reviews.Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.Developed and deepened relationships with new and existing clients to advance progress and improve business.EDUCATION ANDTRAININGREFERENCESOffered diversified set of solutions and full scope of investment products and services to meet clients' best interests. Advised customers on financial investment options and capital expenditures. Answered clients' questions about purposes and details of financial plans and strategies.Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements. Processed payments over phone and set up recurring drafts. Received payment and posted to appropriate customer accounts. Recorded and updated customer personal accounts with accurate contact information. Reviewed accounts to determine payment plan compliance. Designed and developed training materials for new employees in the organization. Provided feedback on employee performance based on observed results during training sessions.Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications. Trained newly hired top talent to fill key positions and maximize productivity. Virginia College - Birmingham - Birmingham, ALAssociate of Applied ScienceAdministrative Assistance And Secretarial Science, 06/2013 2011 - Dean's List 2012 - Dean's List 2013 - Dean's List 3.8 GPASpartanburg High School - Spartanburg, SCHigh School Diploma05/2004References available upon request.