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PHONE NUMBER AVAILABLE EMAIL AVAILABLE Hamer, SCObjectivePolite and professional representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Education ExperienceWest Johnston High SchoolHigh School DiplomaJune 2011Call Center RepresentativeConduent Call Center Raleigh, NCOctober 2022-June 2024 Managed high call volumes while providing exceptional customer support and maintaining professional composure. Mastered multiple software systems for seamlessnavigation during calls, improving efficiency and reducing hold times for customers. Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.Call Center Customer Service RepresentativeApple Raleigh, NCFeburary 2017-October 2022 Documented and detailed calls and complaints using call centers CRM database. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.SkillsProblem-Solving SkillsCustomer ServiceCustomer SupportInbound CallSuperior Communication