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Click here or scroll down to respond to this candidateCandidate's Name
Dallas, TX Street Address Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEPROFESSIONAL SUMMARYDedicated professional with extensive experience in Business Analytics, Accounts and Customers Relationship Management. Proficient in overseeing complex project, facilitating payments, resolving financial claims and collections, and ensuring projects are successfully completed in a timely manner. Solid team player with a positive demeanor, and proven skills in maintaining customer satisfaction. Articulate, energetic, results oriented and willing to learn new tools. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Conflict Resolution. Payor Knowledge. Claim and Billing Processing. Financial Accounts Management. Organizational Skills. Documentation and Data Management. Project Management. MS Excel, PowerPoint, Word, and Power BI. Business Requirements Gathering. Effective Communication Skills. Excellent Attention to Details. Critical Thinking Ability. Executive-Level Presentations. HIPAA/PCI. Denial and Acceptance Resolution. EPIC System and CRM Tools.WORK HISTORYAccounts Manager, 10/2022 - CurrentAccess Self-Storage Dallas, TX Facilitate payments, resolve financial claims, and ensure payments are received in a timely manner. Clearly documented data in systems for each account worked. Review accounts and ensure requirements are completed and worked at a prominent level of quality by using monitoring tools for accuracy validation. Successfully complete projects and exceeds established performance goals. Ensure the Confidentiality, Integrity, and protection of clients Personal Identifiable Information (PII) by adhering to PCI-DSS Compliance Requirements. Facilitate, and collaborated with leadership in educational or Knowledge sharing activities and team meetings. Demonstrate excellent technical skills and account resolution abilities. Ensure all payments are collected on time by following up with delinquent clients. Maintain accurate records of financial transactions including collections, security deposits, and other income sources for departments revenue cycle operations purposes. Establish policies regarding clients relations and enforcement of rules and regulations within the department. Process acceptance or denial of claims based on state laws and procedures. Resolve complaints quickly and effectively while ensuring customer satisfaction. Prepare monthly reports detailing financial performance data such as revenue growth, expenses incurred.Business Analyst, 03/2019 - 10/2022BSI Financial Irving, TX Conducted interviews with key business users to collect information on business processes and user requirements. Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement. Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action. Developed and controlled execution of reporting and analytics for multiple operations departments. Investigated allegations to check validity and recommend actions to minimize risk. Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers. Maintained strict confidentiality of bank records and client information. Gathered, reviewed, and reported on findings. Set up and facilitate meetings with Stakeholders to understand business processes, pain points, and project requirements. Participated in project planning sessions with business leaders and project team members. Coordinate meetings between business and IT ad-hoc and cadence sessions for project progression. Utilized technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements.Clients Consultant, 05/2016 - 03/2019Aspira Dallas, TX Oversaw diverse range of customer service, operational and administrative requirements daily. Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention. Assessed caller accounts to determine benefits, identify service needs and resolve issues. Established new member contracts, explained rules, and offered advice on how to maximize benefits. Investigated and resolved accounting, service, and delivery concerns. Managed client correspondence and records via manual and automated methods for maximum efficiency and accuracy. Answered average of 80-100 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing new product information. Successfully managed large, diverse staff to meet department and company objectives. Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning. Assisted customers by answering questions, responding to inquiries, and managing telephone requests. Consulted with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. Supported clients with business analysis, documentation, and data modeling. . Gathered, organized, and input information into digital database. Provided primary customer support to internal and external customers. Developed community reputation through commitment to customer satisfaction and strong client relationships.EDUCATIONBachelor of Science: University Studies, Graduated- 05/2024 The University of Texas At Arlington - Arlington, TX CERTIFICATIONSCertified Real Estate Agent.Certified Public Accountant-In Progress |
