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Candidate's Name , CPCWake Forest, NC PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLE EMAIL AVAILABLEMEDICAL BILLING AND ADMINISTRATION PROFESSIONALPROFILE Candidate's Name  is an adaptable and experienced administrative professional with a diverse background spanning multiple industries, including healthcare, banking, general contracting, insurance, and leasing. Fluent in both English and Spanish, Cathy graduated from Wake Technical College with a Diploma in Medical Administration with Medical Coding and Billing. She has excelled in various roles showcasing her multitasking abilities, data entry skills, and proficiency in managing claims, accounts receivable, and office operations. Cathy is known for her hard work, adaptability, and commitment to ensuring a smooth-running office environment, and she is eager to leverage her skills in a new organization.CORE COMPETENCIES AND SKILLSAdministrative Management Detail Oriented Multitasking and Time ManagementFinancial Management Customer Service Medical Apps ProficiencyTeam Leadership Adaptability Communication SkillsBilingual Proficiency Medical Terminology HIPAA ComplianceMedical Billing and Coding CPT, ICD-10, HCPCS Insurance Verification and ProcessingMicrosoft 365 Suite Google WorkspaceWORK EXPERIENCELogistics Management, LLC, Raleigh, NC Medical Administrator Dec 2021 - Dec 2023Managed billing, charges, and coding processes, resolving denials and rejections to ensure timely payments across all categories of outstanding receivables. Improved collections for reduced delinquency.Proficient in various Electronic Health Record (EHR) platforms including Tebra, Athena, Greenway EHR, and Practice Fusion.Demonstrated leadership as a top-performing team member, providing support and coaching to colleagues for increased team results.Kids First Pediatrics, Raleigh, NC Medical Office Administration Aug 2017-May 2020Utilized eClinicalWorks software to manage patient records and insurance verification by submitting 400 claims per week for this small private practice.Significantly increased revenue by 80% through efficiently collecting co-pays and outstanding balances.Managed high call volumes across 6 lines, scheduled 100 patient appointments daily, and implemented front desk procedures for improved efficiency.Always Best Care, Inc., Raleigh, NC Office Manager Feb 2014-June 2015Spearheaded the establishment of operational processes and procedures as the second employee, contributing to the successful launch of the business.Oversaw accounts receivable and payable for 15 clients, ensuring accurate financial transactions and timely payments.Conducted thorough pre-screening of over 40 potential Certified Nursing Assistants (CNAs), optimizing recruitment processes.Managed all aspects of human resources paperwork, maintaining compliance with employment regulations.Facilitated orientations for 30 new employees, ensuring a smooth onboarding process.Spearheaded procurement efforts, effectively sourcing and ordering office equipment and supplies to support daily operations.Candidate's Name , CPCWake Forest, NC PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLE EMAIL AVAILABLELiving Word Family Church, Raleigh, NC Team Leader (Volunteer) Nov 2006-April 2020Led a dynamic team of 10 volunteers, fostering collaboration and unity in achieving common goals.Strategically assigned duties for each session, optimizing productivity and ensuring tasks were completed efficiently.Proactively recruited and onboarded new volunteers, cultivating a supportive and engaged community.Welcomed and guided new families, fostering a warm and inclusive environment within the church community.CERTIFICATIONSAmerican Academy of Professional Coders (AAPC) Certified Professional Coder (CPC)Displayed mastery in medical terminology, anatomy, physiology, and coding guidelines showcasing exceptional code selection and accuracy.PROFESSIONAL ORGANIZATIONAmerican Academy of Professional Coders (AAPC) 2022Served as Secretary and Treasurer in 2022, contributing to effective governance and financial oversight.EDUCATIONWake Technical Community College, Diploma: Medical Office Administration with billing and codingCompleted immersive medical office simulation, gaining practical experience in various administrative tasks.Developed information storage and retrieval expertise, honing data entry skills, and managing demographics.Gained proficiency in insurance verification, ensuring accuracy and compliance with billing procedures.Acquired comprehensive knowledge of the 10-step revenue cycle, optimizing financial operations.Utilized Electronic Health Record (EHR) systems to manage patient data and streamline workflow.Completed coursework in procedure coding (CPT), diagnostic coding (ICD-10), and HCPCS, mastering code lookup and completion of CM 1500 forms.Developed proficiency in medical terminology, enhancing communication within healthcare settings.Analyzed medical record reports, gaining insights into patient care and treatment procedures.