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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEActively seeking a position where I can optimize my problem-solving and organizational skills. My strong multi-tasking skills and fast learning ability ensures a quick contribution to your customer service team.EXPERIENCENOVEMBER 2021 DECEMBER 2022VENDOR REPRESENTATIVE, ACCURATE APPRAISAL GROUP INDEPENDENCE, OHIOResponsible for operational efficiency, customer service and compliance, in relation to modernizing the appraisal processes. Work in collaboration with Mortgage lenders to provided appraisal solutions to meet the unique needs of their business and to deliver the most cost effective, regulatory compliant valuation for each transaction.DECEMBER 2020 NOVEMBER 2021CUSTOMER CARE SPECIALIST, CARDINAL HEALTH - TWINSBURG, OHIOResponsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.Responsible for performing all tasks relative to taking the customers information, including, but not limited to, order processing, product information, order status, order discrepancies, and customer complaints, as well as following up to ensure customer satisfaction.Achieved and maintained a 5-STAR Customer Experience Survey rating for 10 consecutive months.OCTOBER 2014 DECEMBER 2020STAY-AT-HOME PARENTI was blessed to be able to stay at home during my sons early childhood years. Though not in a regular corporate position, I acquired other valuable tools during that time, including home management and organizational skills.AUGUST 2010 OCTOBER 2014SALES MANAGER, BARBIZON USA CLEVELAND, OHIODeveloped site marketing strategies, coordinated promotional events, new lead generation, sales forecasting, budget and cost analysis, Sales Representative support, new client recruitment and facilitation. Directly responsible for Customer service, including dispute resolution.APRIL 2008 AUGUST 2010BUSINESS MANAGER, CLINIQUE COSMETICS NORTHEAST OHIO REGIONManaged the daily retail operations of multiple locations. Responsible for new product merchandising, sales forecasting, new hire training, and team scheduling. Responsible for setting and achieving sales objectives. Responsible for providing first-class customer service and maintaining corporate customer satisfaction metrics.JANUARY 2003 APRIL 2008ADMINISTRATVICE ASSISTANT, CLEVELAND INSTITUTE OF MEDICAL MASSAGEAssisted Site Director in the daily operations, including student attendance recording, and academic achievement. Contributed in maintaining site compliance with the State of Ohio Medical Board guidelines. Supported Instructors with all clerical and reporting duties.EDUCATIONDIPLOMA, Northwest high school CANAL FULTON, OHIOSKILLSOutstanding Customer service skillsCommunication skillsProblem solving and Conflict resolutionManagementBusiness DevelopmentMicrosoft Office suite |
