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Title Director of Operations- General Manager
Target Location US-PA-Landisville
Email Available with paid plan
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Candidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLELandisville, PA Street Address
SUMMARY: Three decades of proven leadership results within the hospitality industry and others. Successfully launched and operated multiple start-ups and re-launches. Expertise in team building, leadership development, vision and business strategy, facility operations, new business development, sales and marketing plans, as well as financial expertise.Ive had a rewarding and challenging career in the hospitality industry. My tenure, both wide and deep, started with working virtually every skill set in the industry, casual and fine dining, franchises, events, night clubs, comedy clubs, hotels, and resorts. Some of my favorite experiences were working with the two largest resort developers in North America, Intrawest and Vail Resorts in Colorado and Lake Tahoe which taught me the critical importance of the operational efficiency of large multi-faceted facilities. Some of the biggest challenges and rewards working in the resort industry was that most of our facilities were located at high elevations that were exposed to extreme weather which could include massive amount of snow, volatile winds and avalanches. Just imagine transporting thousands of skiers and riders via a gondola to an elevation of 10,000 to a large four-story building that included five restaurants, guest services, an outdoor deck, skating rink, and other amenities and the logistics necessary to equip, supply, and maintain those facilities that included 180 employees.KEY STRENGTHSMulti-Unit and Resort Operations - Start Ups, Re-Launches & ConstructionStrategic Planning and Facility OperationsSenior leader with proven results in multiple disciplinesCORE COMPETENCIESStrong attention to detail and execution.Excellence in relationship building and communication.Strength in creating healthy and effective workplace environments.Leading teams through difficult challenges and opportunities.Creative and disciplined approach to problem solving and innovation.PURPOSE: Make a profound impact for good on the lives of others around me.WORK EXPERIENCE:.Current:Director of Operations  The Pressroom Restaurant  Direct and operate Lancasters Legendary RestaurantCoach & Consultant - Legendary Service + Coaching is committed to helping leaders and teams develop themselves and others with the true understanding that leadership and excellence begins with service. Service to others, service to self, service to guests, clients, partners, vendors and the community is the foundation in which meaningful contribution is built. Est. 2008Regional Manager - Hershey Hatchets LLC - Direct and lead several franchise locations. 2021-2022 (position phased out - owners to operate)Brand Developer and Operator - Smokehouse BBQ & Brews, Bird in Hand PADeveloped a new concept and team to revolutionize an outdated 50-year-old brand and facility. 2016-2018 (project based)Business Coach & Consultant - The Restaurant Excellence Group, Lancaster, PA. Steve brings great competence to his work and business relationships, built on years of experience and knowledge. He is very good on focusing on issues vital to growth, success, and effective talent management, and he quickly becomes a trusted business confidant. Steve M. - 2008-2015(project based)General Manager - Heritage Hills at Springwood, York, PACreated and operated a family destination with arcades and custom designed interactive play structure, 150 seat restaurant, and a 75-seat outdoor deck. 2009-2011General Manager - Firkin & Fox Pub - Carson City, NV - English Pub franchise.Renovations and operations of the first Firkin US pub with casino gaming. Earned 100% gains on projected revenue. 2007-2009Project Manager - Kirkwood Mountain Resort, Kirkwood, CA - Big Mountain Ski Resort Projects included: several utility, roadway, and parking lot improvements along with construction of a new building with a budget of 6.5 million which was delivered on time and on budget! 2004-2006 (project based)General Manager - Vail Resorts, Heavenly Mountain, South Lake Tahoe, CA Operated several on mountain restaurants and bars. 2003-2004 (project based)General Manager - Harrisburg West Inn & Conference Center, Harrisburg, PA Relaunched a struggling hotel, restaurant, and comedy club. 2002-2003 (project based)General Manager - Copper Mountain Resort, Copper Mountain, COOpening and operations of Jacks team of 75 who served up to 5,000 people daily while achieving excellent guest service ratings, and first six-month revenue of $2 million with $900,000 EBITDA. 2000-2001 (project based)Director of Guest Services - Powderhorn Resort, Grand Mesa, CODesigned, coordinated, and implemented the construction of a base lodge expansion and renovations of a hotel and several restaurants. Delivered on time and on budget. 1999-2000 (project based)Assistant General Manager - Vail Resorts at Eagles Nest Lodge, Vail, COOperated a multi-unit complex with a staff of 180 employees with six restaurants with revenues of $4.5 million. 1998-1999 (project based)Operational Partner - Lancaster Roadhouse Cafe - Lancaster, PA Created and operated a concept which became one of Lancasters best. 1994-1998CAUSES I SUPPORT:ALS Association - Fundraiser - I was the caregiver for my mother who died from this horrible disease.Men of Iron  Mentor  I serve as a mentor to other men so we can change a culture one man at a time.Team In Training/Leukemia & Lymphoma Society - various triathlon and bike event fundraisers - Resilience Challenge - Swam 50 miles in 30 days.LCBC Church - volunteer and serve in our church for the past 20 years  mens leadership, traffic and hospitality, security, and student ministry.World Vision - sponsor our adopted daughter Ninda in Kenya for the past eight years.

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