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Click here or scroll down to respond to this candidateTONYAHILTONEMAIL AVAILABLEPHONE NUMBER AVAILABLEKingsport, TN Street Address
Bold ProfileI think I would be an excellent fit for your job because i have a tremendous amount of customer service experience as well as telemarketing experience. I am very good at working with the customer and talking them thru either tasks or problems. I enjoy doing this type of work which plays a huge part on job performance. I am great at multi-tasking and i am able to stay calm and focused on the job in calls with angry or unhappy callers. I follow directions and I am a fast learner. Ready and willing to start immediately! Thank you for your consideration.PROFESSIONAL SUMMARYJust in Time Home Services - caregiver08/2011 - 02/2019ACT Advanced Call Center - Customer Service Representative 03/2008 - 09/2010ZOOMERZ ROGERS PETROLEUM - Night shift manager/store clerk 01/2000 - 09/2003Overbrook Market - Night shift manager/store clerk 08/1998 - 01/2000WORK HISTORY Responsible for complete care of elderly and disabled patients Duties included feeding, bathing, medication, changing, and most important, companionshipThis job immensely helped to develop compassion and connective skills with public, patients, and customers. Worked as an inbound call rep for Bank of America Helped customers navigate through account services and online applicationsResponsible for calming disgruntled and sometimes very angry customersWhile employed here, I was applauded many times for my ability to connect with callers and calm them down while staying calm and focused at the same time This job was great experience for this type of position. Working at Zoomers I was responsible for overseeing 2nd shift employee tasks and negating duties Also sales reports as well as running register and overseeing store This job was great experience for working with the public I was quick to advance and grow in my placement for being able to work well with people, both customers and other.At Overbrook, I was responsible for running registers and other employees running registers on my shift I ran nightshift reports, broke down and counted drawers, as well as SKILLS Dependable and Responsible Multitasking and Organization Inbound Call ManagementCalm and Professional UnderPressure Conflict Resolution Product and service solutions Customer Relations Account Management Remote Office Availability Complaint resolution Good Telephone Etiquette Analytical Thinking Data Management Excellent Communication Flexible and AdaptableSullivan South High SchoolKingsport, TN 06/1998Vocational: NursingEDUCATIONFingerhut Call Center - Customer Service Rep./Call Service 08/1995 - 07/1998set up for the next shiftI was also in charge of our check cashing service and dealing with large amounts of money while doing other tasks as wellThis was another job that was working with the public and where I learned a lot of my 'people skills'I very much enjoy working with the public and customers, so it helps me to excel at this type of work.This job involved taking inbound calls from customers calling to place an order from a Fingerhut catalogMy job was to guide customers through the process of setting up an account and placing their order I also tried to sell 'add ons' that complemented their original order Dealing with some angry callers and being able to stay calm and help to resolve issuesThis was the first customer service work I experienced as well as my first call center experience Immediately, I took to this type of work and excelled at my duties I was first hired in only for seasonal help and was soon after hired in as a permanent employeeThis job was excellent experience for working with people, taking calls, and problem solving. |
