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Click here or scroll down to respond to this candidateCandidate's Name
Morrisonville, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceArtistSelf employed - Morrisonville, ILMarch 2012 to Present1. Design2. Marketing3. Logging and Ordering Inventory4. Set up and displays5. Customer service6. Money handling7. Photography8. Keeping supplies organized and clean and sanitized 9. SalesAssistant ManagerCasey's General Store - Kincaid, ILMay 2005 to December 20061. Bookkeeping2. Inventory3. Stocking4. Kitchen5. Training staff6. Bank deposits7. Prepare cash drawer8. Customer service9. Problem solving10. Responsible for lottery machines11. Responsible for cleaning and cleaning of equipment 12. Sales13. team leader14. Oversaw day to day store, kitchen and gas operations 15. Counted cash drawers and coordinated change orders for employees 16. Answered questions from customer over the phone and in person 17. Managed kitchen and store inventory18. Trained new employees on company processes and procedures 19. Counseled, mentored and disciplined staff20. Coordinated schedules and assigned associates' shifts 21. Ensured individual financial reports aligned with store and kitchen operations 22. Price new stock23. Make sure the time and date stamps were good24. Log in reports all actual daily,weekly, and YTD sales and daily, weekly, and YTD goals 25. Log in reports for multiple various store actions including petty cash, loss, disciplinary actions, inventory, etc. 26. Opened and closed the store at the beginning and end of shifts 27. Managed a group of clerks28. Performed official money count every shift29. Upheld a high standard of customer service30. Managed daily reports of transactions31. Ordered and stocked kitchen, store and office merchandise 32. Maintained all operations within the store33. Recruited, interviewed and hired individuals who brought dedication to the team 34. Counseled, mentored and disciplined staff35. Handled employee scheduling shift changesHouse Cleanerself-employed - Pawnee, ILMarch 1992 to May 20051. Cleaned houses2. Trusted with keys3. Obtaining new clients4. Keeping schedules5. Customer service/ sales for add on servicesStaff SupervisorGoodwill Industries - Springfield, ILMay 1998 to December 20001. Supervised staff and organized their assignments for the day 2. Directed staff as what to accomplish for daily goals 3. Responsible for pricing, sorting, hanging, and tagging hundreds of items per day 4. Bank deposits5. Keeping staff on target6. Customer service and problem/complaint solving7. Loss prevention8. Checking in new donations9. Sorting donations10. Provided tax write off forms to those who donated Assistant ManagerSycamoreDecember 1989 to December 19931. Merchandising2. Cleaning3. Cashier4. Floor and wall displays5. Sales6. Money handling7. Bank deposits8. Customer service9. Implementing directions from corporate10. Checking in new stock11. Sorting, tagging new stock12. Marking down stock13. Following floor plans and pricing directives14. Bookkeeping15. Managed a group of employees16. Maintained all operations within the store and kitchen 17. Opened and closed the store at the beginning and end of shifts 18. Performed official money count every shift19. Upheld a high standard of customer service20. Managed daily reports of transactions21. Ordered and stocked store and kitchen merchandise 22. Counseled, mentored and disciplined staff23. Recruited, interviewed and hired individuals who brought enthusiasm to the team 24. Coordinate and designed displays and stocked store merchandise Telemarketing Supervisor,Office Manager, &Administrative Assistant to the ownerStanley Steamer Carpet Cleaners - Springfield, ILJune 1986 to December 19891. Top salesperson2. Oversee room of telemarketers3. Provide direction and guidance and troubleshooting 4. Helped close sales5. Kept staff motivated6. Answered phones7. Filing8. Documenting orders and add on sales9. Customer service10. Keeping office organized and functioning efficiently 11. TV representative for contributions from our company to charities 12. Sales and generating new business13. Typing invoices14. Copying paperwork15. Entering data into books16. Making sure crews have the correct invoices.17. Telemarketing18. Bookkeeping19. Managed day-to-day operations of call center room, set routes for trucks, and maintained receptionist duties in the main office20. Performed administrative duties such as filing, faxing, scheduling, placing orders, copying, quoting bids for customers, handling customer or staff problems, typing and handled all correspondence within the office 21. Maintained the reception area22. Served as point of contact for customers and service professionals 23. Greeted customers, directed phone calls, and set up appointments 24. Maintained customer records25. Assisted in answering customer and call center and employee questions 26. Reviewed, sorted, and distributed incoming mail 27. Ordered and distributed work orders28. Scheduled meetings29. Processed invoices30. Processed time cardsEducationCertificate/license: FCC license- communicationsCAVC - Springfield, ILSeptember 1985 to June 1986High school diplomaSouth Fork Junior - Senior High School - Kincaid, IL August 1984 to June 1986Skills Telemarketing Pricing Assistant Manager Experience Residential Cleaning Store Management Experience Sales Marketing Merchandising Photography Event Planning Administrative Experience Office Management Presentation Skills Upselling Management Illustration Video Production Filming Negotiation Supervising Experience Retail Sales Customer service Dispatching Time management Food service Adobe PhotoshopAwardsTop sales personJuly 1987Highest all time sales awardAugust 1987 Resulted in me being promoted four times to Room Manager and then to Supervisor and to Office Manager and Administrative Assistant because of my outstanding and consistent performance. I essentially held three positions at the same time.Ms. Post 1985August 1985Ms. Pana Tri- County FairAugust 1986Top All-Time SalesOctober 1987July 1989December 1990Certifications and LicensesFcc licensePresentRadio communications operators licenseDriver's LicensePresentAssessmentsCustomer focus & orientation ProficientFebruary 2022Responding to customer situations with sensitivity Full results: ProficientCustomer service ProficientFebruary 2022Identifying and resolving common customer issuesFull results: ProficientWork style: Reliability ProficientFebruary 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCall center customer service ExpertFebruary 2022Demonstrating customer service skills in a call center setting Full results: ExpertWritten communication ExpertFebruary 2022Best practices for writing, including grammar, style, clarity, and brevity Full results: ExpertAdministrative assistant/receptionist ExpertFebruary 2022Using basic scheduling and organizational skills in an office setting Full results: ExpertVerbal communication ExpertFebruary 2022Speaking clearly, correctly, and conciselyFull results: ExpertOutside sales Highly ProficientFebruary 2022Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Highly ProficientInside sales Highly ProficientFebruary 2022Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Highly ProficientScheduling Highly ProficientFebruary 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly ProficientWork style: Reliability Highly ProficientFebruary 2022Tendency to be reliable, dependable, and act with integrity at work Full results: Highly ProficientAdministrative assistant/receptionist ExpertFebruary 2022Using basic scheduling and organizational skills in an office setting Full results: ExpertWork style: Reliability Highly ProficientFebruary 2022Tendency to be reliable, dependable, and act with integrity at work Full results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.GroupsLiteracy Advocate FounderJune 1986 to April 1991 I was a co-founding member of a literacy group in Taylorville, Illinois . I was part of the planning and initial start up of what this group's directive would be.Additional Information Director of Children's Church at Faith Community Worship Center of which I was a founding member in charge of teaching lessons, providing snacks, and a pertinent craft . . . . .Was in charge of all special presentations including the Christmas and Easter Sunday performances Made sets and costumes, wrote scripts, provided the musical score, made props, directed the lighting, and designed the programs Taught Vacation Bible School classes at Church of God in Kincaid and designed my classroom to inspire my students Volunteered at Pawnee Pre K and Grade School and Morrisonville Grade School Volunteered at Kids' Fun Day by face painting the majority of the grade school Volunteered tutoring kids with science, grammar, spelling, and math homework Volunteered at Lincoln Fest in Springfield starting in 1986. I hosted contests, made announcements, and emceed the event for our radio station. I qualify for membership to MENSA |
