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Click here or scroll down to respond to this candidateCustomer Service Professional with over a decade of rich experience,adept at ensuring unparalleled customer satisfaction and proficient in juggling multiple tasks in high-pressure environments. With a proven track record in roles demanding agility, professionalism, and adaptability, this candidate brings a comprehensive skill set including organization, time management, and teamwork, underpinned by a strong customer focus. Eager to leverage these skills in a dynamic company, aiming to drive business growth through innovative customer service strategies and operational efficiency.Employment historySep 2022 - PresentIndependent ContractorWonolo, Gigpro, Gigsmart, Qwick etc at Central Texas, TX Managed diverse responsibilities across multiple industries as an independent contractor Leveraged time management and professionalism to excel in challenging situations Mastered administrative tasks including data entry and receptionist duties, enhancing operational efficiencyDemonstrated adaptability in performing warehouse duties and merchandising, contributing to business growthDelivered exceptional customer service in food and beverage sector, boosting customer satisfaction ratesAs an Independent Contractor, I honed skills in diverse roles, improving efficiency and customer satisfaction.Elevated operational agility by mastering multitasking across sectors as an Independent Contractor.Boosted business efficiency by seamlessly adapting to roles across sectors. Dec 2021 - Sep 2022Restaurant ManagerGino's vino osteria at Round Rock, TXManaged daily operations at a high-profile restaurant, ensuring top-notch customer service and a well-maintained facility.Streamlined employee scheduling and payroll processes, enhancing efficiency and reducing labor costs.Implemented rigorous health and safety standards, contributing to an immaculate and safe dining environment.Oversaw comprehensive inventory management, ensuring optimal stock levels and minimizing waste.Cultivated a culture of excellence, resulting in consistently high levels of guest satisfaction. Drove initiatives that significantly reduced labor costs without compromising service. Introduced innovative menu items, driving a 15% increase in repeat business. Developed a team-focused environment, reducing staff turnover by 20%. Spearheaded marketing strategies, expanding the restaurant's visibility. Synda CollinsCustomer Service Professional33 years oldCedar Park, 78613PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsWindowsTeam managementAgileYardiSocial media managementTABC CertifiedFood Handler CertificationCustomer focus & orientationCustomer serviceIdentifying and resolving common customer issuesEnsuring customer satisfaction and prioritizingtasks in a food service settingSales skillsFood safetyExperiencedExpertExperiencedSkillfulExpertExpertExpertExpertExpertExpertExpertExperiencedExpertEmployment historyNov 2021 - Apr 2022Administrative AssistantCold frame construction at Austin, TXManaged office administration, including filing and order placement, ensuring smooth operations.Coordinated meetings, handling scheduling and logistics, for the company owner. Leveraged Microsoft Office Suite to maintain files, schedules, and compose correspondence.Processed client account information and purchase orders, improving efficiency by 20%. Provided top-notch customer service, fostering positive relationships with clients. Streamlined office efficiency by implementing digital filing system, reducing retrieval time. Revamped client data management, boosting data accuracy & accessibility. Oversaw meticulous record-keeping, ensuring 100% compliance with industry standards. Aug 2021 - Feb 2022Server/BartenderTexas Roadhouse at Killeen, TXManaged high-volume customer interactions with enthusiasm and efficiency. Ensured accurate order delivery while maintaining excellent customer service. Handled cash and card transactions, demonstrating strong financial accuracy. Implemented food safety regulations, contributing to a safe dining environment. Led opening and closing duties, demonstrating responsibility and reliability. Maintained a 98% accuracy rate in order delivery, minimizing customer complaints. Jan 2020 - Sep 2021Cocktail ServerGallos Mexican Restaurant at Anchorage, AKDelivered efficient and accurate beverage and food orders, enhancing customer satisfaction. Managed cash and credit transactions, ensuring accuracy and reliability. Maintained cleanliness and organization of server and bar stations, promoting a positive atmosphere.Performed opening and closing duties, contributing to operational efficiency. Built relationships with regular customers, memorizing their preferences for personalized service.Fostered team spirit by keeping workspaces orderly, uplifting the service environment. Streamlined opening/closing processes, setting the stage for daily operational success. Personalized guest experiences by remembering preferences, elevating service excellence. SkillsBartendingTime managementProfessionalismAdaptabilityVersatilityCustomer satisfaction improvementLeadershipProblem-solvingCritical thinkingOrganizationCommunicationData AnalysisPositive AttitudeTeamworkDetail-orientedMultitaskingOffice administrationEfficiency improvementInventory ManagementExpertExperiencedExpertExpertExperiencedExperiencedExperiencedExpertExpertExpertExpertExperiencedExpertExpertExpertExpertExperiencedExpertExpertEmployment historyMay 2017 - Aug 2021Call center Customer service representativeGCI at AnchorageManaged high-volume multi-line phone system, ensuring efficient customer communication.Implemented meticulous record-keeping, transcribing and storing conversations for future reference.Exercised active listening skills to accurately address customer concerns in line with company procedures.Leveraged innovative problem-solving skills to provide effective solutions to customer issues.Contributed to improved customer satisfaction through attentive service and swift resolution of queries.Enhanced call accuracy by diligently recording and transcribing calls, boosting dispute resolution efficiency.Streamlined call-handling processes, enhancing operational efficiency. Developed a strategy to manage peak call times, reducing wait times. Maintained 99% accuracy in customer data entry, surpassing company targets. Jun 2013 - May 2017Lead bartender/serverChilis Bar&Grill at AnchorageManaged bar operations, ensuring smooth service and customer satisfaction Boosted sales by 20% through innovative cocktail creations and upselling techniques Demonstrated expertise in mixology, inventory management, and POS systems Resolved conflicts efficiently, maintaining a positive atmosphere Contributed to a 15% increase in repeat customers through excellent service Led team to exceed sales targets by 20% through strategic marketing and client engagement. Refined drink recipes for consistency, increasing customer satisfaction and loyalty. Streamlined bar inventory process, reducing waste and cutting costs by 8%. Mentored junior bartenders, enhancing team skills and cohesion. EducationOct 2023 - Dec 2025Associates in business administration and management Southern New Hampshire University at OnlineActively attending and working towards my degree.Jan 2011 - Jan 2011GEDDepartment of education at FairbanksI earned my GED within a month of pursuing it.SkillsMenu DevelopmentGuest Satisfaction EnhancementLabor Cost ReductionEmployee SchedulingMarketing StrategiesHealth & Safety ComplianceConflict ResolutionCRM SoftwareQuality AssuranceVendor ManagementStaff TrainingProcurementEvent CoordinationFinancial AnalysisTime OptimizationFinancial ManagementExperiencedExpertExperiencedExpertExperiencedExpertExpertExpertExpertExpertExpertExpertExperiencedExperiencedExpertExperienced |
