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Click here or scroll down to respond to this candidateJRCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Louisville, KY Street Address
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Oering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.Sta MotivationReport GenerationOrganizational DesignControlling CostsBudgeting ExpertPersonnel Conict ResolutionCustomer EngagementCustomer Relationship ManagementRelationship Building And ManagementEmployee Performance MonitoringPerformance MetricsClient Relationship ManagementChili's Bar And Grill - Brinker InternationalLouisville, KYManager01/2022 - CurrentDeveloped and implemented strategies to increase customer satisfaction and loyalty.Created monthly reports for senior management summarizing operational performance metrics.Coached, mentored and trained team members in order to improve their job performance.Conducted regular meetings with sta to discuss progress and identify areas of improvement.Established processes to ensure ecient workow throughout the organization.Monitored budgets and expenditures to ensure cost-eectiveness while maintaining quality standards.Resolved conicts between employees by providing guidance on company policies and procedures.Cattleman's Roadhouse Louisville, KYFOH Manager01/2022 - 08/2022Successfully completed seven-week management training program Responsible for oversight of weekly FOH schedules for 30-35 team membersMaintained daily dining and bar operations following policy and procedures, playing a hands-on role in ensuring guest satisfaction Responsible for leading training and development of all FOH teammates. Qdoba Mexican Eats Louisville, KYGeneral Manager11/2019 - 01/2022Hired as Associate, promoted to AGM and to GM within 12 months to lead one of company's highest volume storesHired, trained and supervised up to 35 employees including two AGM's and four Shift LeadsConsistently met or improved upon food cost budget of 25.5% through SummarySkillsExperienceeective training in accurate preparations and purchasing, and by minimizing wasteConsistently improved upon Labor Cost targets through scheduling to peak periods and setting example for hands-on management Promoted 15+ Associates to Shift Lead and AGM, outsourcing many trained leaders to other storesCertied team leaders at stores throughout the district, completing required training while managing primary storeRegularly exceeded prot margin of 30% of sales each month ($12,000+) Recognized as 3rd highest catering sales in Eastern Territory (of over 100 stores) and directed catering sales up to $20,000/month. Bob Evans Restaurant Paducah, KYRestaurant Manager07/2010 - 07/2013Hired as Cook and promoted to FOH Manager after six months, with responsibility of overseeing breakfast/lunch service Hired, trained, scheduled sta of up to 30 employees Following addition of in-house bakery managed all production and service of bakery operations, training sta in preparations. Chef Geo's Washington, DCAssistant Manager06/2006 - 09/2009Opened restaurant and managed private parties of full-service Italian restaurantTrained & supervised 18-25 FOH/Bar sta, scheduling service and providing hands-on leadership for both bar and Service operations. Diploma Massac County High School Metropolis, ILEducation and Training |
