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Click here or scroll down to respond to this candidateCandidate's Name , JR.PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLECOMPETENCIESSalesForceDirect salesFacetsCRMProcess improvements using Lean Six Sigma methodologyBlue Cross/Blue Shield proprietary software for policy planning and renewalStrategic sales analytics, planning, and managementKEY PROFESSIONAL SKILLSEngages with over 300 customers and month handling long-term, high value contractsDevelops broker strategy to meet the demands of the market and $40 million company sales goalActs as consumer advocate in the organization and provides feedback as to how well the company is meeting insureds' expectationsNavigates and resolves complex issues related to groups, hospitals, and physiciansLeads educational efforts that keep clients informed about company productsManages response to over 300 Requests for Information (RFI) and Requests for Proposal (RFP) monthlyProvides approximately 750 employee benefit consultive services to prospective and existing groups annuallyDevelops marketing strategies for new product offerings with due consideration of potential problem areasConsistently top 5% in Company at meeting customer retention goalsPROFESSIONAL EXPERIENCEBLUE CROSS BLUE SHIELD OF TENNESSEE Nashville, TN Mar 1997 PresentBlueCross BlueShield (BCBS) of Tennessee offers health plans for more than 3.3 million members in Tennessee and around the country.Small Group Account Executive - Commercial Market Division (Jun 2001 Present)Manages a $35 million book of businessRenews existing business and sells additional products to groups directly, as well as through brokersDirect interaction with every division in the company ranging from claims to billingBilling Technician (Jun 2000 Jun 2001)Handled billing and membership issues for large, sensitive and/or complex groupsSenior Customer Service Representative (Apr 1998 Jun 2000)Worked in Major Accounts consistently handling groups with over 750 membersActed as group contact for two large groups that, collectively, had over 17,000 membersMonitored calls for accuracy and quality controlLed training for new additions to the departmentServed as back up for the team leader and supervisorCustomer Service Representative (Mar 1997 Apr 1998)Assisted members and providers by resolving problems, concerns, and processing or adjusting claims as neededEDUCATIONGRAND CANYON UNIVESITYMS Master of Science Clinical Counseling 2025 (Anticipated)WALDEN UNIVERSITYPhD Doctor of Philosophy A.B.D. (All But Dissertation) Public Administration, 2017TENNESSEE STATE UNIVERSITY Nashville, TNMS Master of Science - Strategic Planning/Human Recourses, 2010TENNESSEE STATE UNIVERSITY Nashville, TNBS Bachelor of Science - Interdisciplinary Studies, 2003CERTIFICATIONS AFFILIATIONS LICENSUREPAHM Designation Professional, Academy For Health Management Academy for Healthcare ManagementFormer Board Member Toastmasters InternationalGraduate BlueCross BlueShield of Tennessee Corporate Mentoring ProgramHolder State of Tennessee Insurance Producer LicenseCertified Lean Six Sigma Yellow BeltCOMMUNITY LEADERSHIPCreator and Director The Firebird Group (A community nonprofit organization)Board Member The Omega Psi Phi Fraternity 2005 FoundationPast President Nashville Graduate Chapter of the National Pan-Hellenic Council |
