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Click here or scroll down to respond to this candidateCandidate's Name
Phoenix, AZ PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEClient Services LeaderStrategic leader of program oversight, project management, and product development who acts as a liaison between clients and technical resources to ensure objectives are met. Embrace technology to increase revenue, slash costs, and continually exceed client expectations. Proven servant leader who motivates and inspires others to uphold the corporate vision. Champion of innovation and imagination to deliver forward-thinking solutions that meet current and future needs. Client Relations Project Management Team Development Executive Leadership Program Management ITSM Business Development Consultative ApproachServant Leadership Cross-discipline Skilled Customer Satisfaction Strategic Business PlansITaaS Specialist Product Management Program Governance Mentoring & CoachingProfessional ExperienceM2 Enterprises, Phoenix, AZ August 2022 PresentConsultantProvide support to healthcare, automotive, and IT SaaS clients for developing and implementing strategies around business development, team building, operations, delivery, vendor and client management, and managed services.Atos, Irving, TX July 2021 August 2022Client Relationship Manager: Innovation and Technology Development Provided guidance and leadership to teams involved in research and product development. Defined andplanned program governance, managing budget, risks, challenges, and stakeholder communications.Developed and guided team of 8 scrum masters andproject managers Established and nurtured clientrelationships around application development andcloud initiatives with multinational client base.Enhanced client relations through managing andcoaching multiple programs and projects.Insight Enterprises, Tempe, AZ November 2018 June 2021 Client Services Practice Manager: Connected Workforce Successfully built onsite, multidisciplined team servicing 10,000 users at major utility provider with operational and financial governance. Applied entrepreneurial approach to managing team as well asGlenn is a true servant leader who leads withempathy for the teammates in his care. Heprioritizes their career development andpromotes a culture of feedback and gratitudewith an emphasis on work-life balance. He is aleader people rally behind because they knowhe has their backs. Glenn always gives 110%to the team and business he is supporting.Paula Temple, VMWareCandidate's Name PHONE NUMBER AVAILABLE Page Twosupported client through managed services and elevated user experience. Delivered oversight to all lines of business at client sites.Team was nominated for multiple awards for high level of service, with individual recognition as practice manager, by senior VP-level decision-makers. Dell EMC2, Scottsdale, AZ 2007 October 2016West Div. Delivery Practice Manager: Backup & Recovery Solutions Practice Manager Managed domestic team of 28 who delivered up to $30M of data-protection services quarterly for western division of EMC2, plus 20 remote employees in Bangalore and Pune, India. Developed strategy and offerings, including overall performance and execution of business plan. Acted as escalation point for international customer-satisfaction initiatives.Restored confidence with high level of customer satisfaction for international customers who were dissatisfied with performance of delivery organization through program and project management, communication, and effective partnerships with internal and external teams. Senior Technical Project Program ManagerMaintained financial management of $17M in delivery services per quarter, managing enterprise-level projects averaging $4M each. Developed PS standards, policies, and procedures to drive utilization, increase revenue, and enhance delivery of billable engagements for EMC2 products and services. Coordinated teams and monitored job performance throughout projects.Streamlined processes, reduced costs, and increased profits by retraining all technical project managers in proper EMC2 methodology for delivering backup and recovery projects.Delivered customer-service satisfaction rates higher than 97% through superior communication, both verbal and written, resulting in ease of delivery for customers. National Program Delivery Manager (National Delivery Practice Manager) SME for Avamar delivery, supporting account managers and team of 45, training project managers to deliver products. Shared oversight of $5.6M budget as integral member of strategic planning team with goal of managing and delivering backlog of services to customers.Increased revenue from $176,000 in Q1 to $4M per quarter within 2 years while building international delivery team from 3 to 45 skilled product experts.Grew revenue with development of delivery process flow and strategy.Opened new markets through launch of successful beta programs that resulted in participants purchasing new product.Streamlined communications and provided better overall customer experiences as interface between delivery and customer account teams.Additional ExperienceNetwork Administrator Systems Administrator IT Manager, Discovery Partners, International, San Francisco, CASenior Applications & Technical Instructor, New Horizons Computer Learning Center, Tucson, AZ CertificationsCandidate's Name PHONE NUMBER AVAILABLE Page TwoAWS Business Professional AWS Partner Cloud Economics EMCPP/BA ITIL v3 CompTIA A+ CompTIA Network+ |
