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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Jacksonville, FLObjectiveObjective: Enthusiastically seeking a role within your company to leverage exceptional problem-solving and communication skills, honed from diverse client-facing positions. Eager to contribute to customer satisfaction and team success through proven abilities in conflict resolution and relationship building. Work ExperienceCommunity Tax, LLCCase Advocate Jacksonville, FL Aug 2022 - Present Facilitate case updates and client communications through daily outbound calls, emails, and SMS, ensuring consistent engagement and information exchange. Coordinate schedules and appointments for tax professionals and lead advocates, streamlining workflow and enhancing organizational efficiency. Manage document handling and electronic signature processes using DocuSign, and proficiently operate Sugar CRM and Genesys phone systems to support team collaboration. GenpactContent Review Specialist Jacksonville, FL Jul 2018 - Aug 2021 Managed content moderation for a digital platform, ensuring compliance with community standards and addressing user inquiries with a focus on empathy and accuracy. Enhanced user experience by providing timely and effective account support, and resolving reports of abusive content through analytical problem-solving. Maintained a comprehensive understanding of product features, contributing to the platform's mission by making informed decisions and advocating for community needs. Kelly ServicesSubstitute Teacher Jacksonville, FL Nov 2016 - Jun 2018 Adapted and implemented instructional strategies to meet the diverse learning needs of students, ensuring their engagement and understanding. Managed classroom dynamics and maintained discipline through effective behavior management techniques, promoting a focused and respectful learning environment. Documented student progress and behavior, and collaborated with faculty and parents to support students' academic and social development.Cerebral Palsy of WestchesterMedicaid Service Coordinator Mar 2008 - Aug 2016 Developed and implemented personalized care plans to enhance the well-being of individuals with intellectual and physical disabilities. Liaised effectively between clients, families, and community resources to ensure comprehensive support and resource access. Guided clients through the complexities of Medicare applications and Medicaid referrals, improving access to essential healthcare services.EducationMercy CollegeBS in Social And Behavioral Sciences Dobbs Ferry, NY 1998 to 2001 CertificationsAMAP PresentSCIP PresentFIRST-AID PresentABA PresentSkillsMicrosoft Office, Outlook, Excel, Therap, Scan/Email, Fax, Filing, Phones, Facilitating Multi-Disciplinary Meetings, Phone Conferences, Presentations, Group Activities, Case Management, Social Work, Data Analysis, Teaching, Process Management, Applied Behavior Analysis, Special Education, Behavioral Therapy, Autism Experience, Developmental Disabilities Experience, Classroom Management, Conflict Management, Research, Individual / Group Counseling, Curriculum Development, Tutoring, Crisis Intervention, Experience Working With Students, Mental Health Counseling, Behavior Management, Behavioral Health, Customer Service, Presentation Skills, Group Therapy, Medication Administration, Meeting Facilitation, Management, Crisis Management, Motivational Interviewing, Experience With Children, Child & Family Counseling, Microsoft Excel, Cognitive Behavioral Therapy, Program Development, Hospitality, Sales, Social Media Management, Documentation Review, Windows, Customer Support, Retail Sales, Microsoft Outlook, Computer Literacy, Computer Skills, Microsoft Office, DocuSign, Sugar, Genesys, Empathy, Active Listening, Problem-Solving, Technical Proficiency with Customer Service Software, Conflict Resolution, Effective Communication, Time Management, Data Entry, Adaptability, Multitasking |
