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Click here or scroll down to respond to this candidate PHONE NUMBER AVAILABLE
LATOYA NEAL COFFEY EMAIL AVAILABLE
Morven, NC Street Address
PROFESSIONAL Dedicated professional with demonstrated strengths in customer service, time
SUMMARY management and trend tracking. Good at troubleshooting problems and building
successful solutions. Excellent verbal and written communicator with strong
background cultivating positive relationships and exceeding goals.
Reliable candidate ready to take on challenges using problem-solving and task
prioritization skills to help team succeed.
Stays on top of demands in fast-paced environments by effectively using slow
periods. Maintains organized, clean, and safe work areas with diligent attention to
important details.
Dependable employee seeking opportunity to expand skills and contribute to
company success. Considered hardworking, ethical and detail-oriented.
Gifted General Manager with excellent team building and leadership abilities. Delivers
high-quality service and consistent business results with resourceful management of
routine and complex challenges. Achieves short- and long-term objectives with
successful strategic planning and performance optimization.
Versatile General Manager plans, directs and coordinates overall operations of
organization. Well-rounded and direct leader successful in building relations with
upper-level decision makers and resolving critical problem areas to deliver client
commitments. Familiar with budget management and financial principles.
SKILLS Staff Supervision Time Management Adaptability and Flexibility
Operations Management Inventory Control Decision Making
Staffing Problem Solving Employee Scheduling
Account Management Customer Relationship Schedule Management
Management
Quality Management Employee Development Performance Improvement
EXPERIENCE General Manager
Popeyes, Indian Trail, NC, Aug 2023 - Current
Resolved employee, customer, and vendor issues using strong conflict mediation and
problem-solving abilities.
Guaranteed top-notch service standards and memorable customer experiences for
every guest.
Managed customer experiences with a close eye on customer and team member
interactions, touchpoints, and methods of engagement.
Set team performance targets to motivate and reward staff.
Held teams accountable to rules and regulations for safe, consistent service.
Organized staff schedules to close gaps and maximize financial results.
DIrected employee selection, retention and continuous improvement.
Built strong, resilient team by identifying and onboarding highly qualified candidates
for key positions.
Structured internal operations and outlined policies and procedures.
Implemented successful training program to upskill employees.
Tracked trends and aligned strategies to improve business operations.
Planned strategies to achieve profitability, guest satisfaction and employee retention
objectives.
Resolved employee, customer and vendor disputes using strong mediation and
problem-solving techniques.
Led teams by example to deliver exceptional standard of work.
Mentored employees, providing guidance on career development and personal
growth.
Analyzed industry trends to stay ahead of competitors and capitalize on new
opportunities.
Managed budgets and financial performance, monitoring revenue and expenses
closely.
Organized regular inventory counts to keep records accurate and identify supply
needs or loss points.
Reviewed operations regularly to identify and capitalize on opportunities to
eliminate waste.
Planned layouts for optimum workflows and business results.
Managed customer experiences with close eye on team interactions, touchpoints and
methods of engagement.
Helped team members tackle daily workloads with confidence through empowered
training and motivational strategies.
Assembly Line Leader
TSCO, Statesville, NC, Jan 2019 - Dec 2020
Minimized errors through effective quality control processes and skilled use of
equipment.
Inspected line continuously and removed deficient products for rework or
reclamation.
Helped keep line efficient with consistent use of good manufacturing practices.
Analyzed production data to identify areas for improvement and implement
appropriate changes.
Scheduled employee shifts, considering factors such as vacations, sick days, and
overtime needs.
Collaborated with engineering teams on product design modifications for more
efficient assembly processes.
Handled any personnel issues that arose among assembly line workers, including
conflict resolution or disciplinary action if required.
Loader and Unloader
NGK Ceramics, Mooresville, NC, Jan 2016 - Dec 2018
Upheld safe work practices with required PPE, confined space safety and correct
chemical handling procedures.
Offloaded boxes from containers, placed on pallets and shrink-wrapped loads for
stability.
Reported any damaged goods or discrepancies found during inspection process
immediately.
Unwrapped received merchandise and assembled products.
Unloaded and cleaned returned cases and dollies.
Operated various types of loading equipment, such as forklifts and pallet jacks.
Communicated effectively with truck drivers, warehouse staff, and supervisors to
coordinate daily tasks efficiently.
Packed goods securely into containers to prevent damage during transportation.
Followed company policies regarding weight limits, hazardous material handling, and
special instructions for certain items.
General Manager
Bojangles, Fayetteville, NC, Mar 2007 - Jun 2023
Resolved employee, customer, and vendor issues using strong conflict mediation and
problem-solving abilities.
Reduced turnover through morale-boosting strategies such as employee appreciation
days and effective training policies.
Improved business operations by tracking trends and adjusting business strategies to
better align with needs.
DIrected employee selection, retention and continuous improvement.
Planned strategies to achieve profitability, guest satisfaction and employee retention
objectives.
Scheduled staff shifts to guarantee adequate capacity for ideal operations.
Structured internal operations and outlined policies and procedures.
Organized staff schedules to close gaps and maximize financial results.
Oversaw routine ordering and inventory practices to optimize customer experiences.
Built strong, resilient team by identifying and onboarding highly qualified candidates
for key positions.
Resolved employee, customer and vendor disputes using strong mediation and
problem-solving techniques.
Held teams accountable to rules and regulations for safe, consistent service.
Upheld brand quality standards across all service levels.
Mentored employees, providing guidance on career development and personal
growth.
Handled conflict resolution among team members, promoting healthy work
environment.
Managed budgets and financial performance, monitoring revenue and expenses
closely.
Identified opportunities for growth and expansion within market.
Helped team members tackle daily workloads with confidence through empowered
training and motivational strategies.
Managed customer experiences with close eye on team interactions, touchpoints and
methods of engagement.
Reviewed financial statements and activity reports to measure productivity or goal
achievement.
EDUCATION High School: Diploma
Anson High School, Wadesboro, Jun 2005
Bachelor of Science (B.S.): Early Childhood Education/Health Education
Fayetteville State University, Fayetteville, Jun 2010
LANGUAGE English
Native
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