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Call Center A Tutor Resume Philadelphia,...
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Title Call Center A Tutor
Target Location US-PA-Philadelphia
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Candidate's Name
 Location: Philadelphia, PA Street Address
 Email:EMAIL AVAILABLE Direct Line: PHONE NUMBER AVAILABLE Calling and Emails are preferred, Text Messages are welcome for Serious Inquiries only. Availability to begin: ASAPAbout me:I was 13 years old when I started working as a busser, at a restaurant called Catherines. At only 13, I learned how much hard work and recognition pay off. My work ethic and scholastic dedication have always been my 1st priority. I realized even as the youngest, my family was going to need me in the future. When you grow up in a difficult environment of adversity, YOU decide where your future will take you. Mine? Took me to heights I never imagined. I excelled greatly Academically, especially in Mathematics. Constantly I was placed in more advanced classrooms (Honors and AP). I was the 1st to go to a University in 3 Generations of my family. I paid for every SAT Prep course, SAT exam, College application fees, dorm supplies, and textbooks. Even when I arrived I got right to work to protect myself fiscally. At East Stroudsburg University, I worked for their Alumni Association. The call center for ESU alums to donate to expand on what was a beautiful campus. When I transferred to Holy Family and needed financial help while attending classes, I began as a tutor for Chemistry, Accounting, Algebra, and other areas such as Public Speaking and Literature. In Both Universities I was the President and Founder of a Charitable Organization called Wells For Africa: Clean and Sanitized H2O Initiative. All while maintaining a high GPA and Perfect Attendance record.I have worked very hard to stand on my own two feet. Each class and job has taught me valuable and necessary workplace skills. Along with a fierce fight for a College education, this has all made me a valuable asset in many areas of Employment. Along with this hard work you discover who you are and who you can be. In addition, I loved Ballet and Hip-Hop (8 years) and was a Cheerleader Captain for (5 Years). You might ask why that matters? Those joyous hobbies revealed other qualities proven to bring out who I am out, I am outgoing, confident, and a leader. I learned being a leader especially means knowing how to be a team player. I thrive in competitive, and fast-paced atmospheres. Whether I was bussing tables, teaching during the Pandemic, or Managing my department for a Multi-Million Dollar company. I always give 110%. That said I believe I can handle many positions and prove my worth, wherever I may land, It is a guarantee I will emulate loyalty, commitment, and drive.WORK EXPERIENCEHome Health ServicesPrestige Healthcare: Philadelphia, PA2017 to 2022H2H #1 Homecare: Philadelphia, PA2022 to Present Residential caregiver for the elderly who unfortunately are disabled and ill. I have worked for Prestige for 4 years, but I got certified which benefited those as much as myself. Courses to be a Certified Caretaker educated me on Medical Personnel, Prescription Pre-Authorization tactics, Medicare v. Medicaid, and access to many SS and SSI benefits. Provide patients with a clean, comforting, and highly safe environment Assist patient with everyday cleaning needs, health tasks, meals, transfer, and daily medication distribution Monitoring oxygen levels and pulse Organization of their bills, discharge work, etc. Professional Tutor/SubstituteTeacher /Paraprofessional/ Interventionist Specialist/Speech PathologistMarvins Education Services, Lets Learn Together, Care.com, Grade Potential, Snyder Middle School, Bensalem High School, Rush Elementary School, Mastery Charter: Lenfest Campus- Bucks County and Philadelphia County school districts2011-PresentTutoring: I have tutored many students in all academics including test prep (PSAT, SAT, ASVAB), and speech for those who were ELL. Those of all ages. Never had one student that did not fulfill their goals or raise their grades to Bs or higher The greatest achievement was a young man taking the ASVAB. He had one last chance to pass and called me to tutor him. He is now fighting for our country in his dream position Special Forces! I create and bring my materials to combine with the schools curriculum and state standards. I make myself available as often as needed even for any question that is not during my normal tutoring/ session hours. Keep up Professional Parental relationships along with updated weekly progress reports Teaching: Substituted for MES (Marvins Education Services)Learned to network with different schools, faculty members, and a diverse community of studentsReal-world practice in the educational landscape of today with the effects COVID-19 had on education Inclusive Autistic Support: Snyder Middle SchoolAssisted 8 students in person and virtually in 7th and 8th grade. These students who were diagnosed with Autism were found to be higher on the spectrum.Learning how to support those students whose emotional and behavioral depth was not the same as their peersWhen in the 5 inclusive classes, it was imperative to support their emotional, and behavioral needs as much as their educational ones. Life Skills: Bensalem High SchoolExtended school year (ESY), a summer program for students with severe disabilitiesIn one class I had 14 kids, myself, one learning support paraprofessional, and a nurse.The kids varied in grades 7th-9th, but their education levels were those of most K-4th. It varied depending on the subject, but Life Skills was a specific program for those who needed the knowledge to get from day-to-day doing what they would be in the real world.Math: Counting change, Buying groceries, daily ways we use math needed in real-life situationsReading/Writing: We read different pieces and then answered questions to see who was comprehending the work. They also practiced writing things you would find on an ID or needed in an emergency. Full name, address, age, birthdate, emergency contacts, etc.Lastly, every day we would go over something important that we do daily, but do not realize. A few examples were needed because of the age group (deodorant use, respectful clothing and sitting in dresses and skirts, respectful words versus non-respectful with peers, and adults of any kind).What to do when facing an emergency, calling 911, what is an emergency that needs a professional response, life skills was the course name, but it expanded to help them learn comprehension reading skills, Mathematics that would be in their upcoming classes, and we touched on science or social studies every other day. Interventionist Specialist: Rush Elementary School(For those extremely struggling with emotional, behavioral, and mainly educational needs. During this difficult time of what was considered to be the beginning of the pandemic major restrictions were lifted)Assigned 5 classes of grades (Kindergarten, 1st, 2nd, 3rd, 5th, and 6th) a total of 152 studentsDeveloped trusting and professional relationships with all my students to learn how COVID affected them individually. This was an all-eyes job, no class had less than 2 Educators.Tested each student to place them where they were with Reading, Writing, and MathematicallyMy job description was to fill in the gaps for those who were in a 5th grade classroom but writing, reading, and speech were those of say a 2nd or 3rd graderAll my students of focus had or needed IEPs, many were English Language Learners, and I was to report daily my evaluations and ideas on moving forward and improving what was going to make big impacts without big fundsI would love to be a part of a districts financial configuration, I already have plenty of ideas that wouldnt need much budgetary help, all financial percentages would decrease and affect the schools ratings(college graduates, college attendees, school attendance, grades, test scores). In all positive ways. Administrative ReceptionistALE Hydraulic Machinery2020-2022 Phone calls, messages, and emails Filed invoices and Financial supportBesides all that was kept on a computer a paper trail was highly necessary. This way if any customer came to concerns after the fact, even after a year, we were prepared with all Paper necessities. Signed forms, Contracts, and Receipts, this  Paper Trail also the backbone of the statute of limitations was all my responsibility Advertising and Social Media PresenceSocial media today is the key to expanding any thriving business pool Customer care Scheduled day by day Buying, negotiating, and keeping Inventory of parts, supplies, and tools Word processing, Outlook emailing, and Excel spreadsheets (ledgers, customers, important vendors) Ran the Mini Hydraulic Machinery Department which alone brought a revenue of $50,000 or more monthly Server/TrainerBuffalo Wild WingsApril 2016 to March 2020 Opener duties every weekend Handled many parties and 7 tables sections daily Trained new servers and hosts Took food and drink orders Welcomed all my customers, introduced myself, and explained specials for the month as they arrived Reminded of newly introduced BWW App features and received the highest bonus for Application Referrals! Served meals and always helped expo coworkers  customers meals as well Checked on my guests' food and refills very frequently Cleared and cleaned tables Managed cash, check, and credit orders Maintained a clean work area always Serving is Fast-Paced, Teamwork Oriented, and helps you broaden your strengths in franchises ManagerSaladworksMarch 2009 to April 2016 Supervised those who were on shift for the day and/or night Oversaw 14-20 employees at a time Managed day-to-day operations Handled opening and closing of the store. Always being on time and arriving before my other employees. Everything had to be either put out and fresh or put away, fresh for the next day. All employees had to be clocked out or clocked in on their time or unfortunately reported. All lights and electricity off when closing and all doors, registers, and safes are locked. Handled inventory and contacted suppliers for ingredients to be delivered. The fridge had to always be properly stocked and each item labeled by expiration dates. I was trained to know how to prep and cook every ingredient we served. As a dayshift manager, I would be prepping and watching over the entire store making sure everything ran smoothly. Generated revenue, conducted sales reports, balanced tills, and organized receipts Responsible for training recruits from behind the scenes, while delegating those who were very capable to train.EDUCATION4 and1/2 years of college education in Middle-Level Education/ Mathematics concentrationHoly Family University - Philadelphia, PAAugust 2013 to December 2015East Stroudsburg University of Pennsylvania - Stroudsburg, PA August 2011 to May 2013*Both Universities majored in teaching Pre-k to 9th grade Academia but, concentrated highly on MathematicsBensalem Twp High School - Bensalem, PAAugust 2008 to June 2011* Honors and AP Student, Great Attendance, and grades that landed me my college educationSKILLS Leadership Phone Etiquette E-mail Etiquette High-Quality Typing Skills Public Speaking Articulate Speaker Ability to Tutor/Train others Teaching Mentoring Networking Senior Care Toddler Care Child Care Customer Service Restaurant Experience Mathematics ( in many areas of said subject) Curriculum Development Microsoft Word Powerpoint Excel MS Office Management Experience Team Building/ Teamwork ExcellenceCERTIFICATIONS AND LICENSES1. Life Insurance for Pennsylvania exam passed September 2023: Applied and fingerprinted. Waiting for Authorization Certificate2. Nanny certified: Elite Nannies3. Healthcare ProviderPUBLICATIONSWattpad writerhttp://wattpad.comWhen She Reigns it Pours - a Novel by Candidate's Name 

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