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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEQualifications SummaryHighly personable Customer Service Professional with over 35 years of experience in working with seniors, customers, retail, clerical, and call-center operations through temp services and with Iowa One Call, TruGreen Lawn Care, Homeinstead Senior Care, and Good Samaritan Society Home Health.Talent for identifying customer needs and presenting appropriate company product and service offerings.Demonstrated ability to gain customer trust and provide excellent service.Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer satisfaction ratings.Expertise in resolving escalated customer issues.Secured numerous compliments from Management and Customers for delivery of exceptional customer service.Proficient with Microsoft Office, including Word, Excel, PowerPoint, Access, and OutlookAs a certified nursing assistant, my job has its ups and downs. It can be physically demanding at times with some unpleasant responsibilities, but my role also allows me to build strong relationships with customers and clients.Professional ExperienceKwik Shop 08/22-1/23Assistant Manager/MIT (Manager In Training) Duties accomplished were:Responsible for assisting the Store Manager in the profitable and efficient operation of the assigned store. Assisted in directing all store activities for maximum sales results and superior customer service in pristine clean stores, under the guidelines of the company policies, mission, and all applicable laws. Able to efficiently manage all store responsibilities in the absence of the Store Manager.Great Customer ServiceSuggestive selling, setting up displays, Inventory, Stocking, CleaningCash handling; working with deposits up to $10,000. Use of the Register and 10-key Calculator, Scheduling, Inventory and Paper WorkHoliday Retirement, Palmer Hills Senior Home 06/21-03/22Office Manager/General ManagerResponsibilities include:Answer incoming calls and greet walk in traffic in a polite profession manner, which may include Inquiry Intake of potential residents, general questions, family members and/or vendorsMaking sure to direct/pass messages to the appropriate partyAccount Receivable conduct collections, send letters and make calls as needed to ensure AR balances are within company expectationsPayroll ensure associates ADP records are accurate and timely to ensure payroll is processing accurate pay checksComplete New Hire Paperwork for all new associates to communityEnsure accuracy and timely submission to Home Office for payroll & benefit purposesResident Relations answer questions, provide back up support and assistance to the Enrichment Coordinator as neededSuggest and drive resident, visitor, and guest participation in completing the survey questionnaireSales support provide back up support to Assistant Manager on Tours and LeasesGeneral Community Paperwork responsible for mail, marketing packets, menus, print schedules,Good Samaritan Society - Bettendorf, Ia 09/18 07/21Caregiver/CNAResponsibilities include:Supervision for SafetyCompanionship and ActivitiesMeal Preparation and clean upErrands and incidental transportationLight Housekeeping and laundryActivities of daily living assistance including personal careVital Signs, ChartingVon Maur 05/18 09/18E-Commerce Fulfillment AssociateResponsibilities include:Processes and fulfills merchandise orders for the Von Maur website.Pulls customer orders by utilizing companys inventory system.Gift WrappingGenerates shipping labels for all packagesC.R. Angels 08/17 05/18Caring Crossroads Home Care 12/16 08/17Homeinstead Senior Care Mar/14 Nov/16CNA / CaregiverEach job Responsibilities include:Supervision for safetyCompanionship and activitiesMeal preparation and clean upErrands and incidental transportationLight housekeeping and laundryActivities of daily living assistance including personal careVital signsTruGreen Lawn Care Mar/12- March/14Customer Service Representative.Responsibilities include:Answers inbound customer service calls with a warm and courteous greeting.Resolves customer service concerns through the use of good listening skills, probing questions to determine root cause of the concern, and paraphrasing to check for understanding. Regularly seeks assistance to handle calls requiring extensive problem solving.Uses agronomic knowledge/database to solve customer concerns. Use save training and current save offers to retain customers at every opportunity.Maintains customer database through accurate and timely data entry. Updates may include customer contact information, service related updates, and financial data.Identify opportunities and present additional services to existing customers based on customer needs and agronomic conditions.Provides amicable resolution and reliable follow-up with the customer within the communicated timeframe.Communicates customer impacting trends and/or ideas for improvement to manager.Performs outbound calls to internal and external customers to schedule applications and/or service calls.Iowa One Call Davenport, IA Jan/09-Oct/09 and April/07-May/08Customer Service RepresentativeDuties Accomplished were:Recruited to provide top-notch service to both internal and external customers. Processed excavation ticket orders, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity.Achieved no less than a 97% score on all phone monitors throughout tenure.First Presbyterian Church Davenport, IA May/08-Jan/09Office & Accounting AssistantDuties accomplished were:Assisted with data entry in Church WindowsResearched, collated, sorted, and organized information for special projects and campaigns as assignedAssisted with the printing, folding, sorting and mailing of church materials financial, publications, and correspondenceFiling and handling confidential information financial and personalAssisted with the accounting of the weekly church offering counted, categorized, tabulated, and made deposit slipsReviewed and processed invoices for entry in Accounts Payable SystemPrepared and collated checks for signature with all support documentsServed as the Receptionist when neededServed as backup for Administrative Assistant in his/her absenceKwik Shop Davenport, IA Feb-93-June06Clerk/Back-up Assistant/Assistant ManagerDuties accomplished were:Responsible for assisting the Store Manager in the profitable and efficient operation of the assigned store. Assisted in directing all store activities for maximum sales results and superior customer service in pristine clean stores, under the guidelines of the company policies, mission, and all applicable laws. Able to efficiently manage all store responsibilities in the absence of the Store Manager.Great Customer ServiceSuggestive selling, setting up displays, Inventory, Stocking, CleaningCash handling; working with deposits up to $10,000. Use of the Register and 10-key Calculator, Scheduling, Inventory and Paper WorkEDUCATION AND TRAININGScott Community College, Bettendorf, IA Associate Degree in Liberal Arts GPA 2.8Letter grade A received in all Public & Communications classes.Graduated May 16th, 2011SPECIAL SKILLSComputer skills consist of:Win 95 through Win 10Lotus, Microsoft Word, Excel, Access, PowerPoint, OutlookHave worked in DOS Programs, and also some Quark ApplicationsData Entry, typing 65 wpm-98% accuracy/10-key, 11,000 Strokes-2 ErrorsProfessional References: Will furnish upon request |
