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Click here or scroll down to respond to this candidate Candidate's Name
Email: EMAIL AVAILABLE Phone Number: PHONE NUMBER AVAILABLE
LINKEDIN LINK AVAILABLEProfessional Summary:Dynamic and detail-oriented professional with extensive experience in coordinating evaluation departments, crisis counseling, and customer service. Proven track record in managing multiple referrals, implementing proactive communication strategies, and collaborating with various stakeholders to ensure seamless service delivery. Adept at utilizing market research and analysis to maximize client satisfaction and retention.Skills: Organization Skills Cross-functional Collaboration Proactive Communication Strategies
Microsoft Office Data EntryEvaluation Department Coordinator Sep 2021 - PresentAchieve Beyond | White Plains, NY Managed multiple referrals concurrently, matching families with suitable service providers. Cultivated relationships with school district chairpersons and service coordinators to streamline referral processes. Utilized market research to identify trends, enabling targeted case matching. Executed data entry tasks with precision, meeting performance goals. Implemented communication strategies, including follow-ups, to enhance customer satisfaction. Collaborated with internal departments to align marketing efforts with business objectives.Crisis CounselorNY Project Hope | Westchester County, NY Mar 2021 - Sep 2021 Ensured adequate staffing and oversight for the Crisis Counseling Program. Conducted site visits and supervised crisis counselors. Partnered with community organizations for outreach activities. Planned innovative programs to reach individuals impacted by COVID-19. Ensured compliance with federal, state, and local reporting requirements. Served as the main contact for the State CCP Program Manager/Director and OMH.Local Store MarketerTexas Roadhouse | New Rochelle, NY May 2017 - July 2021 Recognized as Employee of the Month in January 2020, showcasing dedication and customer service excellence. Assisting the Managing Partner with the creation, development, and implementation of local store marketing programs that build guest loyalty, guest counts, check average, and overall sales. Promotion of all Texas Roadhouse in house promotions (Great Steak, Rib Fest, Gift cards, etc.) Building relationships during food and bread procurement with local businesses and organizations. Helping develop and execute ongoing charitable and community events. Utilized marketing techniques to promote daily specials and menu items, increasing sales and enhancing dining experience for customers.Higher Education Opportunity Program Peer Mentor Jul 2018 - May 2019St. Thomas Aquinas College Supported incoming freshmen through weekly mentoring sessions. Maintained and analyzed records of student progress, providing insights to college advisors.Counseling and Psychological Services Office AssistantSt. Thomas Aquinas College Sep 2016 - May 2019 Provided administrative assistance to the school psychologist. Managed schedules, organized files, and handled correspondence. Assisted in organizing workshops, seminars, and meetings.Education:St. Thomas Aquinas College 2015 - 2019 Major: Psychology Minor: Education Study Abroad: St. John s University, Rome, Italy (Spring 2018) Academic Dean s List, Honor Roll (Spring 2019) Spartan Volunteers, Random Acts of Kindness, Alpha Phi OmegaVolunteer Experience:Vice PresidentAlpha Phi Omega National Service Fraternity Sep 2017 - May 2019 Developed and implemented marketing strategies to engage college students and build awareness. Planned, coordinated, and hosted various events, including Days for Girls and Bone Marrow Events. Collaborated with campus organizations and student groups for successful event execution. Created promotional materials and content to support marketing campaigns. Monitored and analyzed marketing initiatives for optimization. Maintained a strong presence on social media platforms. |
