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Click here or scroll down to respond to this candidateCandidate's Name
Boynton Beach, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEExperienced IT ProfessionalTroubleshootingAnalysis/Critical ThinkingCreative Business SolutionsOperating SystemsSoftware IntegrationServer MaintenanceRemote Operations/SystemsNetwork SecurityCustomer SatisfactionTicket ManagementNetworking/MarketingvSphere / Server VirtualizationOffice 365/Microsoft Exchange and AD/Azure ManagementExperienced IT Professional with over 18 years of experience implementing skills including: leadership, trouble-shooting, training, team building, interpersonal skills, and more. Goal-driven professional who excels in independent and teamwork environments, consistently providing full-scale IT, help desk, and software management services. Well-versed in management, as well as devising solutions for difficult problems, ensuring complete client satisfaction on a consistent basis.Proven track record of over 18 years of success meeting and exceeding objectives for clients, institutions, and service users.Elite level of knowledge in IT operations, regularly providing full-scale services to foster growth and success; adaptable in any environment.Experienced in software administration, implementation, and management.Expert in trouble shooting devices, servers, trouble ticket management, backup operations, and security performance measures.Received regular recognition for high quality work including an esteemed Quality Award Certificate from Chromalloy in August 2018 from the IT Director.Career ProgressionECW Computers (MSP) Deerfield FL Aug 2022-PresentNetwork Engineer/NOC managerWorked on projects migrating client from on-prem to AzureProactively monitored automated alertsManaged backups via Veeam and MSP 360Led the project to get off-site backups to a new providerWorked as a point of contact for escalation issues with techs on nights and weekendsConfigured and deployed firewalls and switches from Sonicwall, Fortigate, Cisco Meraki and Unifi UbiquitiPoint of contact for creating site to site VPN tunnelsImplemented SIEM devices for our clientsWorked with Huntress and Sentinel OneCreated disaster recovery policies with VeeamCreated base line backup policies for Veeam and AzureWorked with VOIP providers such as 4voice and blueline to ensure firewall policies allowed trafficMigrationWiz mail migrations from google workspace to O365, as well as migrating mail from one O365 to another O365 tenantPoint of contact for IT auditsAchieved Datto RMM certification with KaseyaLevel 5 MANAGEMENT (MSP) Boca Raton, FL May 2021-May 2022Technical Support/Field engineerProactively monitored automated alertsCreated and set up Duo MFA for multiple clientsMaintained accounts and email for all of our client tenants in Office 365 or on-prem emailManaged firewall rules on Sonic WallsManaged and deployed Ubiquiti Unify Access Points across all of our clientsCreated and managed ESXI servers with deploying VMs or adding resourcesManaged software for law firms such as Tabs3 and TrialworksManaged MRI DICOM medical software with the client and vendorMigrated clients to be fully working on the cloud with Azure to move away from on prem serversCreating Phishing campaigns via usecure to train our customersExperience managing Zorus web filteringExperience with Auto task ticketing systemExperience managing Datto for remote management such as patch management and software deploymentExperience with Auvik Network management softwareTrained new employees on standard operating procedures and customer support expectationsWorked on a rotation for on call once a month or when needed for projects365 DATA CENTERS. Boca Raton, FL Sept 2020- May 2021Network Operating Center Specialist Level 2Monitored incoming status alarms across 13 facilities regarding environmental and electronic controlsMonitored Cisco hardware for dropped packets and loss of connectivityWorked closely with engineers on solutions to correct outagesFollowed Statistical Analysis System compliance to verify Clients, Vendors, and GuestsPerformed security monitoring using CCTVs to validate personnel access and prevent possible intrusionManaged customer support and higher management request through internal ticketing system Managed customer support and higher management request through internal ticketing systemExecuted satisfactory communication between multiple departments for maintenance advisories and customer inquiries or support Executed satisfactory communication between multiple departments for maintenance advisories and customer inquiries or supportCreated and configured customer access list including access badges and biometric input readingsTrained new employees on standard operating procedures and customer support expectationsGenerated monthly reports for management and continuous process improvement effortsExperienced in a 24/7 Network Operation Center environmentCHROMALLOY GAS TURBINE, Fort Lauderdale, FL Dec 2015- May 2020Global Help Desk AdministratorProvided leadership and guidance in creating, deploying and managing the Global Help desk system (Solarwinds web help desk) in which I created categories for local sites before they went live in addition to assisting global local techs with any escalated technological issues and managing after hour calls and escalated level 3 tickets.Ran, managed, and debriefed others about weekly meetings among global techs, regularly providing advice and guidance to other techs and allowing for a forum where others could share their ideas and strategies to solve issues.Aided with Infrastructure projects for Florida and Georgia sites, implementing as rewiring and IP switch-over projects, migrated global account updates, completed file server migration procedures for a variety of national offices, and oversaw the Quantum ERP system, managing all of the cloud systems operations and maintenance for the business in Fort Lauderdale.Managed vSphere and virtualized serversMigrated users from local exchange to Office 365 hybrid environment globallyManaged phones for the whole company and deployed MDMSEQUA CORPORATION, Orangeburg, NY Oct 2014-Dec 2015Advanced IT Help Desk TechnicianProvided exceptional troubleshooting services for local and remote users, regularly managing Sharepoint 2010, MAC OS, Citrix applications, Symantec backup exec issues, and outlook connectivity issues.Fielded all Help Desk calls for in-house and remote users of companies Sequa and Chromalloy.Implemented a Windows Deployment System to deploy images to PCs to minimize deployment time as well a proactive disaster recovery method, as well as new group policy changes to secure network and user devices, and enacted a Mobile Device Management application.ROBERT HALF TECHNOLOGY, Orangeburg. NY Sept 2013-Oct 2014Advanced IT Help Desk TechnicianLed and completed a time-consuming, high-urgency project to transition 2,300 Chromalloy users from Lotus Notes to Microsoft Exchange.Processed Help Desk tickets for both Chromalloy and the parent company Sequa Corporation as well as mobile phone activation, equipment changes, and troubleshooting issues with the devices.Maintained responsibility for creation of documentation on set up and use of Outlook 2010 client to be distributed to admins for each Chromalloy site across the globe, new computer builds and migration of data for users, and for isolating and removing malware and other malicious programs not detected by mainstream PC protection programs.Created and maintained an inventory list of devices such as desktop, laptop, and mobile devices in order to track assets accurately.SRSSOFT Montvale, NJ Sept 2012- March 2013Technical Support AnalystProvided technical support for SRS EHR/EMR software for over 5,200 providers promptly within our four hour service level agreement that regularly exceeded management expectations.Oversaw software upgrades on the primary server, EDS server and client workstations in addition to regularly performing SQL maintenance, replication, and Robocopy backup.Installed SRS with SQL and IIS as a server on laptops for providers that are required to be off -site without internet access in order to pull charts for patients to minimize downtime.CONSTRUCTURE TECHNOLOGIES, LLC. Melville, NY Nov 2011-Sept 2012IT Help Desk TechnicianProvided Desktop/Laptop technical support for over 600 employees in the United States and Puerto Rico, regular going above and beyond expectations to deliver the highest level of service possible.Responded to user service requests and expediently resolved trouble tickets to maximize system uptime.Installed Microsoft Server, OCS, Microsoft Lync, Exchange Server, and Blackberry Enterprise Server family installation, administration and support, and updated, installed, and managed all Microsoft Office installations.Proficient in remote desktop support via WebEx, regularly supporting employees in various locations of the United States with pressing technological issues.Identified and repaired computer equipment showing wear and tear and provided regularly screened preventative maintenance routines.Increased security and performance of systems by initiating installation of new anti-virus software and critical operating system updates.AACCESS NETWORK COMMUNICATIONS, INC. New City, NY Sept 2006-Nov 2011Junior Network Administrator / Junior Systems Integration TechnicianSupported multiple mixed topology network environments for an outsourced IT management firm in addition to being the primary field technician for all on-site hardware and server installs, upgrades, and upkeep.Provided small/medium businesses excellent customer satisfaction through on-site support, remote support, troubleshooting, repair, and new system integration.Installed secured wireless networks and wireless nodes from site survey to installation and configuration.Specialized in structural wiring for new construction and retro-fitting.EducationROCKLAND COMMUNITY COLLEGE, A.A.S in CybersecurityCertifications/ Certificates:93-365 - Windows Server Administration Fundamentals93-349 - Windows Operating System FundamentalsROCKLAND COUNTY BOCES, Computer Network Technology- Microsoft Certification |
