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Click here or scroll down to respond to this candidateCandidate's Name
Mobile: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE~ CONSULTATIVE SALES & ACCOUNT MANAGEMENT ~Solutions-focused professional experienced in driving the development and implementation of revenue-generating sales initiatives, client/ account management, new business development, staff training, and client service excellence. Adept in leading high-impact product and service sales initiatives that drive growth and maximize success via the development and implementation of strategic sales strategies focused on enhancing competitiveness, managing relationships, increasing sales revenue, and achieving established goals and KPIs. Ability to partner in managing customer acquisition, communicating brand identity, closing sales opportunities, and ensuring end-to-end customer sales and satisfaction.Consultative Sales Mgmt.Sales Process ImprovementKPI /Goal AchievementAccount ManagementClient EngagementRevenue & Profit GrowthNew Business DevelopmentCustomer/Client ServiceClient Needs AssessmentPROFESSIONAL EXPERIENCEIdeal Image 9/2023 3/2024AESTHETIC CONSULTANT 11/2021 5/2023Drove sales through virtual consultations, retail, B2B, and direct sales interactions with clients focused on educating consumers on top aesthetic procedures, closing sales, and qualifying clients for financing while increasing sales and ensuring excellent customer experiences.Met/exceeded sales KPIs by 45% and recognized as being in the Top 10 within the region.Provided clients with information on additional services and set up initial appointments with clients and medical professionals regarding treatment questions.Implemented effective strategies to engage and upsell clients by identifying opportunities for additional products or services.Metabolic Living 5/2023 - 9/2023SALES & ONBOARDING SPECIALISTManaged the promotion, marketing, and sale of high-ticket 1-on-1 coaching programs and high-quality nutritional supplements via engagement with clients to assess/understand their pain points and develop relationships that resulted in consistent sales and repeat business.Attended pre-set appointments to present product and service lines that promoted health, wellness, and fitness; closed supplement package orders.Onboarded new client accounts, processed orders, and ensured fulfillment to meet client expectations; conducted outreach to new and existing customers to drive additional sales opportunities.Bellanca Hotel 7/2020 - 11/2021SERVERGreeted incoming guests, escorted guests to the dining area, presented menu, informed guests of current promotions, took orders, and delivered prepared foods to guest tables. Served as liaison between guests and management. Tended to any special needs and requests.US Bank 2/2019 - 4/2019TELLERHandled all daily cash and non-cash related transaction needs, customer assistance, and proactive sales to customers, while identifying needs and providing product/service information. Processed transactions such as deposits, withdrawals, or payments, resolved complaints or account discrepancies and answered questions related to accounts and services.Promoted/sold bank products and services; travelers' checks, money orders, and cashier's checks; identified and made sales referrals and cross-sold bank services/products.Catalina Island Zipline 8/2018 - 4/2019RESERVATIONS & SALES ASSOCIATEEngaged with customers via phone, online, and in-person to provide information on zipline tours and packages, book reservations, and deliver all aspects of sales and customer service excellence. Provided consistent and accurate information on the company, tours, and the surrounding area.Exceeded all sales and service KPIs; assisted team in performing safety checks and check-ins.Processed transactions, responded to questions, inquiries, concerns, and complaints, drove guest satisfaction, and ensured guests were aware of and comfortable with all activity requirements.The Grand Canyon Hotel 6/2018 - 8/2018RESERVATIONS & SALES AGENTAnswered incoming calls, processed internal reservations requests, call-backs, and emails, entered reservations and revisions via phone bookings and other third-party sites, entered any special notes and comments regarding guest stays in the system, and ensured a smooth registration upon arrival.Ensured proper booking information was recorded for each reservation and according to hotel standards; consistently exceeded sales KPIs and reservation goals.Fostered relationships with guests to drive repeat business and ensure service excellence during their stay; handled and resolved all questions, inquiries, and complaints.MPC Courts 3/2018 - 6/2018FACILITIES MANAGERManaged the day-to-day tasks of a facility recognized as one of the largest basketball facilities throughout New England, including daily opening and closing of the facility, conducting security checks, and providing oversight of team members charged with maintaining the daily facility operations.Managed the coordination, planning, and logistics of all games and events held onsite.Josie Maran Cosmetics 10/2014 - 12/2018ACCOUNT EXECUTIVESuccessfully managed a team of sales coordinators and selling specialists focused on the promotion and sales of high-end cosmetics and skin care products in a $1M territory, including handling budgeting, new business development, client/customer engagement, and customer service excellence.Provided hands-on training in sales strategies, including innovative ways to use existing products, creative tips, add-on techniques, and artistry skills to team members.Created an event planning worksheet to effectively plan and recap events, while utilizing effective communication, organizational, and leadership skills in coordinating successful sales events.Provided team support, motivation, and encouragement to drive energy and increase sales results.Effectively communicated product key features and benefits to clients, while addressing their concerns to provide customized applications.Consistently led team in achieving a 5% increase over the previous year's sales; assisted each store manager in achieving KPIs and growing business.Laura Mercier 10/2012 - 10/2014REGIONAL ACCOUNT EXECUTIVEDelivered all aspects of high-end cosmetics sales as well as business improvement in counter sales and promotional strategies within retailer Nordstrom and Brand Presence in Sephora, with a focus on training staff to proactively offer exceptional service and educate customers on award-winning products and original techniques.Leveraged artistry expertise and networking skills to seek opportunities to engage new customers while handling the needs of existing customers and driving the meeting of all established KPIs.Achieved a 6% increase in sales revenue each year over the previous year via initiatives to improve counter sales and drive business improvement.Delivered a high level of service based on customer preference by leveraging product knowledge and providing expert advice to each customer.Cargo Cosmetics 9/2009 - 10/2010Benefit Cosmetics 11/2007 - 9/2009ACCOUNT EXECUTIVESuccessfully managed a team of sales coordinators and selling specialists focused on the promotion and sales of high-end cosmetics and skincare products, including budgeting, new business development, client/customer engagement, and customer service excellence.Increased sales by over 10% over the previous year; awarded Top Sales & Productivity Award.Led training on building trust with clients and delivering application and artistry tips, link selling, and closing the sale; motivated counter sales staff and planned/executed new product launches.Achieved a 7% increase over the previous years sales within a $2M territory. (Benefit)EDUCATIONMEDICAL ASSISTING & BUSINESSYoungstown State University |
