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Professional ExperienceHealth CareManagementErnsyGaspardContactAddressTempe, FL 33142PhonePHONE NUMBER AVAILABLEE-mailEMAIL AVAILABLEmSkillsPatient Care ManagementMS Office: Excel,Powerpoint, WordExcellent Written and OralCommunicationWorkflow coordinationOrganization and TimeManagementCase ManagementMultilingual-Haitian Creoleand English SpeakingExperienced healthcare professional who can see the bigger picture to develop unique creative concepts that are aligned with patient care strategy. Adept at handling case assignments, drafting service plans, and reviewing case progress. Focused on providing safe, effective, efficient, and client-centered care.Assistant ManagerMarshalls, Boston, MATeam up with coworkers to ensure proper customerservice and consistently demonstrate acustomer-first mindset, successfully cultivating lasting client relations and driving brand loyalty.Build sustainable relationships and trust withcustomers through open and interactivecommunication and provide accurate and validinformation using the proper methods.Prioritize front-end tasks such as facing and stocking shelves and maintaining cleanliness at the register. Provide outstanding customer experience fromentrance to exit.Follow all communication procedures, guidelines,and policies and go the extra mile to engage withcustomers and resolve their issues. Coordinateeffectively with internal departments and follow all company processes and rules accurately.Warmly welcome customers to the establishmentand respond to questions, improving engagementwith products and providing outstanding customerservice.2019-11 -2020-08Hairstylist and Salon ManagerBB Hair Salon, Billerica, MAProvided unique and personalized styling tips,creating complete looks tailored to clients' styles while simultaneously cultivating and maintainingstrong client relationships resulting in repeat business. Established, maintained, and expanded the2014-03 -2019-02Educationcompany's customer base and sales, servicing theneeds of new and existing customers and increasing business opportunities through referrals.Determined and assessed clients' existing styles and made appropriate improvements. Understood theclient's needs and provided hair and make-upadvice.Consistently ensured that the salon had suitable and adequate resources to complete all activities andsupervised the work of new recruits and staff.Volunteer-Healthcare AssistantRed Cross Blood Donation Center, Boston, MAUtilized client service software to manageinteractions and track customer satisfaction.Handled client inquiries and suggestions courteously and professionally.Tracked customer service cases and updatedservice software with volunteer information.Maintained current understanding of marketconditions, compliance standards and bestpractices.2016-07 -2018-08Bachelor of Science: HealthcareManagementSouth University - Savannah, GACourses include but are not limited to: HumanAnatomy & Physiology, The American HealthcareSystem, Medical Insurance, Medical Terminology for Healthcare, Legal & Ethical Aspects of HealthcareAdministration, and Health Communications.Dual Certification Healthcare Assistant TrainingAdult and Child CPR TrainingAmerican Red Cross Home Health Aid CertificationMA State Nurse Aid Certification2018-09 -2023-09