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Owings Mills, MD Street Address   PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEAUGUST 2023  PRESENTCALL CENTER REPRESENTATIVE, Rekor Systems incManage a large volume of inbound and outbound calls in a timely manner.Identify customer needs, research issues, and provide solutions, ensuring customer satisfaction.Maintain ownership of calls throughout the lifecycle, including follow-ups and escalations.Build positive relationships with customers, handling questions, cancellations, and confirmations.Complete daily data entry and processing tasks accurately.MARCH 2021  AUGUST 2023CUSTOMER SERVICE ASSOCIATE, Home GoodsGreeted and served customers in a warm and efficient manner.Identified and resolved customer issues and concerns.Conducted returns and exchanges, following established procedures.Utilized POS system for sales transactions.JUNE 2020 PRESENTPHOTO BOOTH ATTENDANT, 3 js EntertainmentCoordinated the setup and breakdown of photo booths at diverse events, including corporate functions, weddings, and proms, ensuring a seamless and enjoyable experience for customers. Collaborated closely with clients to understand their preferences and expectations, striving to exceed their satisfaction with personalized service. Selected and recommended suitable equipment and props based on the specific requirements of each event, demonstrating attention to detail and a customer-centric approach.Conducted regular maintenance and quality checks on equipment to uphold reliability and ensure uninterrupted service delivery, prioritizing customer convenience and comfort.Provided prompt and efficient printing of photos onsite, delivering memorable keepsakes to customers and reinforcing positive experiences.EDUCATION2021-PRESENTBUSINESS MANAGEMENT, Community College Of Baltimore County2018-2021New Town High School, Owings Mills MDSKILLSBusiness awarenessPeople skillsTeamworkMulti-taskingTransaction experienceInventory controlTime managementDiligence