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Click here or scroll down to respond to this candidateCandidate's Name
Wesley Chapel FL, Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryPassionate and dedicated professional eager to apply combined experiences in Operations, Customer Service, and Office Administration into a career in the Human Resources field. A self-starter with exceptional teaching, problem solving, and organizational skills that influence and improve effective collaboration and team performance. Seeking an opportunity to champion professional development, foster a culture of strong employee engagement, and support the goals of an HR department.SkillsProblem SolvingOffice ManagementCritical ThinkingLogistics/Operations knowledgeOSHA Health & Safety complianceMultitaskingInternal/External Conflict ResolutionTeam BuildingMicrosoft Office ProficiencyEmployee Engagement ChampionWork HistoryTransportation Specialist, 09/2017 - CurrentWayfair Riverview, FLPartnership with Terminal Manager and Carrier Managers to identify root cause of issues and match client and/or customers with critical and relevant resources, solutions, and guidance.Establish and drive top class rapport with partners to meet daily goals by reviewing, developing, and suggesting methods that would improve overall safety for employees.Proactively manage truck deliveries and receivables while maintaining an accurate log sheet of daily moves and overall inventory count.Mentor, train, and assist onboarding new internal and external team members.Conduct safety audits and investigations within office and warehouse for quality issues.Coordinate with Regional warehouses about staging to efficiently transfer items between receiving, storage, and shipping locations.Support the execution of routes for all drivers and control the daily scheduling and allocation.Monitor trends and recognize issues with routes prior to delivery to ensure maximum level of service to customers.Analyze, investigate, and record information regarding shortages, coverage, and inventory discrepancies in order to maintain a 95% or better accuracy rate.Maintain direct communication with Account Executives, Engagement and Leadership teams.Manage and verify that all claims are charged back to the appropriate driver/s.Foster an inclusive, collaborative, and diverse culture that positively impacts the Regions eNPS scores.Awarded South East Regional Engagement Champion of the year.Customer Service Professional, 07/2013 to 11/2015J. P. Morgan Chase Tampa, FLRequest and resolve reasonable exceptions to accommodate complex customer inquiries.Deliver clear, concise, and courteous communication to customers by telephone, email, and letters.Analyze statistics and data to provide the organization with suggestions of strategies to enhance the level of excellent customer service to meet the company goals.Maintain clients and partners informed on expectations and communicate status updates on next steps for escalation issues as needed during case investigations and resolution process.Prepare and complete action plans; implement production productivity, quality, and customer service standards; resolve problems, conduct audits; identify customers services trends; determine system improvements and implement change.Financial Foundation Representative, 02/2007 to 08/2012USAA Tampa, FLIdentify members life events to provide solutions on products and close on product sales that meets the members need and facilitate the members financial securityLead with empathy to members and provide complex and /or integrated solutions to make it easy for members to acquire a USAA product.Collaborate with upper management to ensure appropriate changes were made to improve customer satisfaction.Implement changes to customer service program and drive teamwork collaboration which resulted in higher customer satisfaction ratings.Update job knowledge by participating in educational opportunities; stayed informed on professional publications; maintained personal network; Part of the Regional Catastrophic Planning Team for Catastrophic events in the United States.EducationHigh School Diploma: Mathematics, 06/1987Far Rockaway High School - Far Rockaway, NY |
