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Click here or scroll down to respond to this candidate6505 Interlaken Ext, McDonald PA 15057, United States. Phone PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE EMAIL AVAILABLE LinkedIn: LINKEDIN LINK AVAILABLEVP, Quality Assurance Manager, PNC Bank Certified Scrum Master (CSM), Scrum Certified Product Owner (CSPO)Agile, Quality Assurance, Vendor Management CPR Certified Chess Enthusiast and Coach Soccer coach for Kids US CitizenQuality is never an accident; it is always the result of intelligent effort. John RuskinCandidate's Name
23+ years of experience as a Software Engineering professional who worked across the Service Delivery Lifecycle to analyze, design, build, test, implement and/or maintain multiple system components for various clientsServed in various pre-sales, management and technical positions including Engagement/Delivery Manager, Senior QA/Test Manager, Senior Project Manager, Vendor relationship managementHired and Managed staff - recruiting, performance reviews, and retention models to decrease turnover at the staff and contractor levelsStrong expertise in Project Lifecycle, Quality Assurance, Testing, Project Management Processes, Process Improvement, Risk Management, Process Models like ISO, CMM, HIPAA, Agile processes with industry experience in Banking (Treasury, Payments), Health Care, Credit cardsPNC Bank 2017 presentVP, Quality Assurance ManagerManaging and leading a team of QA testers and analysts for some of the most complex commercial lending applications for the Banks C&IB division. Agile methodology, multiple applications, multiple environments, multiple sprint teams, both manual and automation testingHighmark Health Soln 2016 2017Team Manager Business Platform,Built and managed a team of programmers, system analysts and BAs spread across geographies to achieve and exceed delivery goals, quality of service and above all, customer satisfactionAs a front-facing Membership Rapid Response team lead, managed customer escalations and expectations, by coordinating with billing, claims, customer service, portalCognizant Technology Solutions 2006 2016Sr. Manager, ProjectsWorked for various clients including First Data, BNY Mellon, PNC Bank, JP Morgan ChaseVarious projects executed as part of the very innovative and pioneering test pool conceptManage U.S. and Offshore based teams of Quality Control Analysts and Quality Control EngineersInvolved in Multiple Special assignments, transforming teams to high performing teams in terms of technical expertise, industry standard processes and procedures in the process, helped improving the overall Software Quality Engagement model and maximizing ROI on software qualityTCS, Nomura Securities, Computer Associates 1999 2006Worked for various companies as a tester and teat leadIm a resident of Pittsburgh, the Steelers Country, for last 15+ years. When Im not working, I like to coach kids' soccer and chess and enjoy photography, painting, cooking, gardening and making friends2024 CSM and CSPO2023 Certificate in AI from MIT2024 Certificate in Data Science from Cornell - ongoing2006 MBA in Systemsand Finance1999 MS in ComputerApplications1996 BS in Mathematics1998 Diploma in French LanguageCreativityLeadershipOrganizationProblem solvingTeamworkAgile FrameworkVendor ManagementMentorshipApart from English, knowledge of French and Spanish languages along with two Indian languages Bengali and HindiUNIX, Windows, MainframeORACLE, SQL ServerPython (pursuing), R (Pursuing)JIRA, HP Quality Center (ALM), Microsoft Office Suites, HP Service Manager |
