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Click here or scroll down to respond to this candidate Candidate's Name
Grand Prairie, Texas Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARY
Dedicated customer service specialist with technical knowledge in cybersecurity and the ability to communicate technical requirements to deliver business value. Known for successfully handling escalated customer support issues and helping with any technical problems. Analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Interested in combining my technical knowledge with my customer support experiences for roles in technical solutions, business analytics, customer success, technical writing, or any function that requires a mix of client-facing support with technical hard skills.SKILLS Engaging with Diverse Customers
Excellent Written and Verbal Communication Time Management Cybersecurity practices
Documentation and Reporting Call Center Operations Inbound and Outbound Calling Issues and Compliant Resolution CRM Software De-escalation Techniques Data Entry Microsoft Office Expertise Problem-Solving Ability Report Generation Credit Card Payment Confidentiality Database management Proficiency in ExcelWORK HISTORY03/14/2022 to 07/30/2023 Customer Service Representative Coaster Fine Furniture-Fort Worth, Texas Maintained a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that way I can answer questions. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Keeping records of customer interactions, transactions, comments, and complaints. Asked probing questions to determine service needs and accurately input information into electronic system. Developed strong customer relationships to encourage repeated business.08/01/2021 to 02/30/2022 Customer Service AssociateJohnson Group Delivered fast, friendly, and knowledgeable service for routine questions and service complaints. Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication. Addressed inquiries, resolved customer issues, and managed customer relations. Followed policies and procedures to meet or exceed established performance requirements. Operated multi-line phone system and online messaging system to communicate with customers. Promoted brand and marketing campaigns to create interest from customers. Reviewed account and service histories to identify trends and resolve them.01/01/2018 to 12/27/2020 Data Entry ClerkAggital Works Accurate Data Input: Input, update, and verify data with precision and efficiency in our systems. Volume Management: Process a high volume of data entries daily while ensuring accuracy is maintained. Error Resolution: Review and correct any errors or discrepancies in data entries to guarantee quality and reliability. Ensure data integrity and always maintain confidentiality. Collaborate with team members to address and resolve any data-related issues that may arise. Assist in maintaining and updating databases and systems to keep information current. Reporting: Generate reports based on data analysis as needed, contributing to informed decision-makingEDUCATIONExpected in 2025 Associate of Arts: Cyber Security Tarrant County College Arlington, Texas06/2009 Bachelor of Arts: Linguistics Delta State University Abraka, Nigeria Class Honors06/2004 High School Diploma First Impression College Benin, Nigeria. |
