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Title Information Systems Customer Service
Target Location US-MD-Nottingham
Email Available with paid plan
Phone Available with paid plan
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Expected in 05/2024Bachelor Of Science:Information SystemsUniversity Of MarylandCandidate's Name
Street Address /2020Associate Of Applied Science:CybersecurityCommunity College Of BaltimoreCountyEssex, MDEMAIL AVAILABLEPHONE NUMBER AVAILABLENottingham, MD 21236SkillsSoftware: Microsoft BaselineSecurity Analyzer (MBSA), Word,Excel, Wireshark ProtocolAnalyzer,Cisco Packet Tracer,Nmap, LNS, NetCat, DDosPing,SMAC, PGP Desktop, VeriFingerEvaluationProgram, hping,Nessus Vulnerability ScannerSta training anddevelopment: Provenleadership experience with anability to train new hires in atimely mannerProduct and serviceknowledge: Able to break-downcomplex systems & processes sothat clients can understand moreclearlyEducation And Training 3.21 GPADean's List Fall 2019 - Spring2020Driven undergraduate cybersecurity student with exceptional work ethic who can meet strict deadlines. Seeking an entry-level position in the cybersecurity field. The Nautilus Diner - Assistant ManagerTimonium, MD07/2017 - CurrentMaryland Live Casino - Support EngineerHanover, MD04/2022 - 10/2022Fluent in Greek and EnglishVissarion BegajSummaryExperience Eectively address and resolve customer concerns to ensure satisfaction Provide high level customer service in a fast-paced environment Mentors sta to enhance skills and achieve daily targets, using hands-on and motivational leadership.Organizes schedules, workflows and shift coverage to meet expected business demands.Maintains inventory accuracy by counting stock-on-hand and reconciling discrepancies.Identified issues and implemented appropriate solutions to deliver quick and eective remediation.Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.Explained technology-related details in easy-to-understand terms to individuals from dierent backgrounds and in various job positions.Documented repair processes and helped streamline procedures for future technical support actions. Disassembled computer systems to troubleshoot and resolve hardware issues. LanguagesRelevant CourseworkCisco I: Intro to Networks, Cisco II: Routing and Switching Essentials, Cisco III: Scaling Networks, Cisco IV: Connecting Networks, Operating Systems Security, Ethical Hacking and DefenseIntro to Firewalls [FALL 2019]: After creating and troubleshooting the rule-set, performed hands on activity by constructing thefirewall physical topologyIntro to Intrusion Detection/Prevention [FALL 2019]: Given a set up crime scene, conducted the investigation as a group following all the correct procedures and requirements according to the law

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