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Click here or scroll down to respond to this candidateCandidate's Name
Orlando, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEExpert at providing relevant information and options for resolving problems effectively. Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated.Positive and upbeat personality with excellent communication abilities. In a fast-paced medical office, efficient Medical Assistant capable of handling administrative and patient- oriented tasks.Highly skilled in assisting physicians and nurses with a variety of bedside procedures, as well as cleaning and restocking treatment areas and maintaining the highest levels of safety. Knowledgeable about healthcare and insurance systems. Work ExperienceCustomer Service Advisorconcentrix-orlando, FloridaJuly 2022 to PresentIncreased customer satisfaction by diagnosing and troubleshooting product issues without the need for escalated support.Provided friendly, knowledgeable service and support in response to customer requests. Collaborated with coworkers and managers to resolve difficult and high-level customer issues. Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information.Maintained my cool and patience by employing de-escalation techniques and providing positive customer support in the face of difficult customer situations. Preschool Teacherchild care careers-orlando, FloridaJune 2021 to August 2022Promoted physical, academic, and social development by implementing a variety of classroom and outside activities.Worked with parents and daycare management to address behavioral and learning issues. Used play-based learning strategies, such as crafts and games, to provide a variety of learning opportunities.In charge of supervising students and enforcing discipline during all Head Start activities. Created written assessments of student performance based on observations in the classroom. Allotted plenty of time for outdoor exploration every day. Taught students about basic concepts like shapes, numbers, and letters. Sanitized toys and play equipment to ensure their safety and cleanliness every day. Preschool Teacherkindercare-orlando, FloridaSeptember 2018 to October 2021Kept classrooms under control by clearly outlining expectations and reinforcing positive behaviors. Encouraged sensory development by exposing students to a variety of textures. Monitored students' educational progress with individual charts and files. Collaborated with teaching staff to assess individual progress and make recommendations for appropriate learning strategies.Gave one-on-one attention to the children while maintaining overall focus on the entire group. Promoted physical, academic, and social development by implementing a variety of classroom and outside activities.Educationdiploma in Medical Assistingfloridatechnical college - Orlando, FL, US2015GED in planning2011Skills Credit card transactionsStrong interpersonal skillsAccount updatesGood listening skillsMS Office SuiteCRMCall center transactionsGoal-orientedQuick learnerExceptional time management skillsFirst aidCompassionateMedical terminology knowledgeEmergency procedures understandingInsurance claimsRestocking lab suppliesWound care specialistPhlebotomyElectrocardiography (EKG)Arts and crafts aptitudePositive atmosphere promotionTime managementParent/teacher conferencesChild development Childcare Teaching Customer service Organizational skills Patient care Patient monitoring Veterinary experience Front desk Animal restraint Account management Leadership B2B sales Communication skills Sales Time management Care plansCertifications and LicensesChild Development Associate CertificationProfessional In Human ResourcesSHRM Certified ProfessionalMedical Coding CertificationCertified Coding AssociateFirst Aid Certification |
